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Senior Application Support Engineer

BALLY’S INTRALOT SA
Athens, Attikí, GreecePosted 7 months ago
Full-timeonsite
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Job Description

Join Bally’s Intralot as a Senior Application Support Engineer

Your Role:
As a Senior Application Support Engineer, you will play a key role in ensuring the reliability and smooth operation of our applications. You will handle complex production issues, contribute to system optimizations, and mentor junior team members. Your responsibilities include:

  • Troubleshooting and resolving production incidents at the 2nd level within the agreed SLAs.

  • Performing root cause analysis (RCA) to identify and mitigate recurring issues.

  • Enhancing and optimizing existing monitoring and alerting systems (Nagios, Grafana, NewRelic).

  • Collaborating with cross-functional teams (Development, DevOps, and QA) to improve system stability.

  • Reproducing incidents in test environments and validating fixes before deployment.

  • Owning problem tracking and resolution, ensuring continuous service improvement.

  • Providing guidance and technical support to junior team members.

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About BALLY’S INTRALOT SA
Senior Application Support Engineer at BALLY’S INTRALOT SA | Renata