Job Description
Important IT company At the Latin American level, growth requires:
HANA DB Admin
We are seeking an SAP HANA Administrator to provide L2/L3 support for complex SAP landscapes. The ideal candidate will demonstrate deep technical expertise in HANA/Sybase database administration, proactive issue resolution, and cross-functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup.
Key Responsibilities
Deliver L2/L3 technical support for SAP HANA infrastructure in compliance with SLAs and KPIs.
Administer HANA and Sybase databases, including backup, recovery, performance tuning, and space management.
Handle P1/P2 incidents with urgency and precision, ensuring timely resolution and de-escalation.
Track and report SLA/KPI metrics; ensure compliance with ITIL best practices.
Prior experience in ECS (Enterprise Cloud Services) will be considered an advantage.
Key activities
HANA Database and ASE Sybase
Update database software, DMM
Table partitioning
Maintain system parameter
Manage hana replication
Install ODBC
Backup/ restore
Required Skills & Competencies
Hands-on experience in HANA and Sybase database operations.
Experience in managed service delivery and global support environments.
Familiarity with ITIL processes and SLA/KPI tracking.
Excellent troubleshooting, documentation, and communication skills.
ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).
If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.
Job type: Remote.
Location: Mexico
Salary: $85,000 gross
Benefits: Excellent superior benefits.