Associate Representative, Customer Service and Support

Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.

- Process and manage customer orders efficiently and accurately in accordance with established procedures and protocols; and timeliness with high accuracy to meet customer expectations and cost-effectiveness.

- Maintain accurate and up-to-date records of customer orders and communicate any changes or issues to relevant stakeholders.

- Proactively address service issues with the respective stakeholders; escalate more complex cases to more senior colleagues and Supervisor/Manager.

- Escalate non-conformance issues for interventions and corrections.

- Respond to queries from various stakeholders.

- Cooperate with service providers (2PL/3PL etc.) to resolve warehouse, customs or trucking issues to ensure timely delivery of orders.

- Ensure all processes are documented and updated SOPs are reviewed after Logistics Analysts' updates.

- Any other responsibilities as assigned by Supervisors/Managers.

• Minimum 1 year of relevant work experience. 
• Good command of the English Language. 
• Familiar with PC applications and MS Office tools.