CX Intelligence Analyst

The CX IBG Business Insights team partners closely with areas that design and operate our customer experience processes, acting as strategic advisors who bring data, insights, and guidance to the table. We embed ourselves in key projects and ensure that the team’s decisions are grounded in robust information, enabling smarter, faster, and more customer-centric outcomes. In this role, you will drive analytical initiatives, shape metrics frameworks, and help answer critical business questions with clarity and depth. It’s an opportunity to influence CX strategies across multiple markets through rigorous analysis and a passion for elevating customer experiences.