Oversees the daily VLT operations of the gaming floor.

Scheduling for all employees on their respective shift
Charting attendance
Issuing disciplinary actions when needed
Maintain interaction with Manager of VLT Operations and assistant shift managers to pass on any pertinent information
Log all the day’s events in the log book
Meet and greet jackpot winners of certain amounts when the assistants are not available to do so, and assist the guests with any needs, questions, or problems they may have.
Be available to all assistant floor managers, supervisors and attendants for any needs they may have,
Be on the lookout for any suspicious activities, and assist with any projects they need completed.
All other duties as assigned.

Must be 100% customer service focused, possess good interpersonal skills, be organized and be able to work in a fast paced and demanding environment.
Must be detail-oriented, possess computer skills and handle multiple tasks simultaneously. Confidentiality a must.
Must have knowledge of all Games on the Gaming Floor and be able to determine proper payouts. Must also have basic computer skills.
Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment.
Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation.
High School Diploma or equivalent.

ADDITIONAL REQUIREMENTS

Ability to push and pull up to 50 pounds
Ability to lift and carry objects up to 30 pounds
Ability to bend, stoop, twist, reach, and kneel repetitively
Ascend and descend stairs and maintain equilibrium for an extended period
Must be able to work from a standing position and/or walking motion for extended period
Ability to work in a smoking and pet-friendly environment

Shift Manager VLT

Job Description