Service Delivery Manager

Overview

 

JOB SUMMARY: The Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team

This role involves helping designDATA safeguard our revenue, retain our clients, grow our accounts, and spearhead projects to modernize client infrastructure. 

Responsibilities

ESSENTIAL FUNCTIONS:

Account Management

• Manage 8 to 12 client accounts with the support of a dedicated cross functional team. 
• Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets, to include cultivating leads and generating and presenting proposals. 
• Motivate clients to adopt designDATA infrastructure and IT offerings. 
• Analyze clients’ environments and needs regularly to identify new sales opportunities. 
• Meet with clients regularly to ensure satisfaction with our services. 
• Establish and maintain key relationships with our clients. 
• Obtain, evaluate, and select quotes from vendors and partners to meet client needs. 
• Ensure both the company and clients adhere to contract terms. 
• Plan and organize daily activities related to operations and customer service. 
• Coordinate and manage client equipment acquisition and scheduled maintenance. 
• Act as the client's authorized representative as needed for other technology vendors.

 

Customer Service 

• Communicate and escalate issues as needed with the senior leadership team. 
• Act as the point of contact for client concerns and