Job Description
Why It's a Great Opportunity:
This is an opportunity to serve the residents of Pierce County and provide services to those in need when the need is greatest. You will be the supporting staff helping to keep the lights and heat going for families in need.
Why It's a Great Department:
Pierce County Human Services exists to ensure that every person in our community has the opportunity to live with dignity, stability, and hope. As the county’s community and human services department, we strengthen the local safety net by investing in programs that support people at every stage of life—from early childhood and youth development to housing stability, behavioral health, disability support, and services for seniors, veterans, immigrants, and refugees. Working alongside nearly 170 community-based organizations, local governments, and nonprofit partners, we respond to both urgent needs and long-term challenges with compassion, accountability, and collaboration. Whether helping families stay housed, supporting recovery and wellness, connecting people to food and transportation, or expanding access to opportunity, our work is grounded in the belief that strong communities are built when people are seen, supported, and empowered. Together with our partners, we are committed to creating an inclusive, responsive system of care that helps Pierce County residents not just survive—but thrive.
Learn more about the Human Services Department here.
How to be Successful in the Role:
To succeed in this role, you must have experience working with diverse populations and the knowledge and ability to lead and innovate programs. Most importantly, you must be client-focused and continuously work to build and maintain strong partnerships.
A commitment to professionalism, patience, and clear communication is a must, and requires a high level of understanding regarding clients living in the crisis of poverty. We are looking for a candidate who has the ability to work effectively in a fast-paced and ever-changing environment, has great customer service skills, is comfortable using technology to perform work duties, has good administrative experience, attention to detail, and the ability to understand and apply eligibility criteria based on established rules.
Your Future in this Role:
Your work will directly impact your local community, and it offers a great foundation for future positions within the Human Services Department and Pierce County.
Core Daily Responsibilities:
- Oversee and ensures client requests for assistance involving a shut off notice are completed on a daily basis.
- Monitor energy assistance appointments on a weekly basis to ensure funding is not under or overspent.
- Reconciles funding for energy programs, reviewing people served, files processed and funding available.
- Develop and maintain specialized reports to track funding available and/or fee for service status.
- Prepare and maintain accurate documentation and statistics necessary for program reports and audits required by funding sources.
This announcement is not intended to reflect all duties to be performed by our next team member, but shall present a descriptive list of the range of duties that may be performed. To view the complete classification, click here.
- Additional education or experience may substitute for the recruiting requirements.
- A resume is required for this position. Applications without a resume will not be considered.
- Graduation from a four-year college or university with major course work in social services, human services, psychology, counseling and
- One or more years of related experience preferred.
- Positions in specific program areas may require program-related experience, education and/or training.
As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed on a case-by-case basis and will not necessarily remove an applicant from consideration.
To be considered for this opportunity, please:
- Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs.
- If you have a question about this opportunity, please email the Recruitment Team at [email protected] and specify the Job Number and Title.
- If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
- Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480 at least two days prior to the need.
This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes, which may include assessments, phone screens, and interviews.
At Pierce County, diversity, equity, and inclusion mean commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have a local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?