Job Description
Customer Service Manager
In this role, you will lead a dynamic team while driving excellent customer experience and ensuring effective collections processes that support our business success.
-Lead, mentor, and develop a team of Customer Service Representatives, Order Entry Analysts, and Receptionists/Administrative Assistants.
-Promote a culture of exceptional customer service and responsiveness
-Oversee order entry operations to ensure accuracy and efficiency
-Handle escalated customer concerns and ensure timely resolution
-Manage collections efforts, including monitoring ageing reports and working with customers to resolve outstanding balances
-Collaborate with sales, operations, and finance to support customers and improve processes
-Identify opportunities to enhance service quality and operational effectiveness