Job Description
The Business Analyst – Apps will work as a member of an international IT team to develop, support, and maintain software applications and solutions supporting SG&A business processes. The main mission of the role is to ensure that corporate applications deliver reliable, efficient, and continuously improved support to departments such as HR, Procurement, Sales & Customer Service, and other administrative functions.
ROLES AND RESPONSIBILITIES:
Collaborate with various IT teams, business Key Users, and external solution providers to ensure proper support and continuous improvement of applications supporting SG&A processes.
Promote and standardize corporate applications across entities to ensure alignment and maximize the reuse of existing solutions.
Provide appropriate functional support to Key Users and end users in their daily use of SG&A-related applications.
Plan and manage small projects and change requests, escalate incidents when needed, and provide regular, structured reporting on progress and issues.
Define and document functional specifications for enhancements or integrations that require specific developments.
Configure, customize, or support the development of applications to implement business processes and maintain associated configuration documentation.
Validate and/or execute acceptance testing phases for updates, new features, and solutions deployed in SG&A applications.
Promote Agile methodologies within the organization and leverage these practices to improve efficiency and effectiveness across teams.
JOB REQUIREMENTS:
Bachelor’s degree in IT (software), Business Administration, or a related field.
Strong analytical skills and excellent communication abilities.
Experience with administration or functional management of enterprise applications supporting SG&A processes: ERP modules, budgeting tools, HRIS, CRM
Experience integrating third‑party applications (e.g., ERP, HRIS, CRM, workflow tools, reporting platforms).
Experience in a manufacturing environment
Experience with SAP is a plus
Knowledge of business processes in one or more SG&A domains is a strong asset.
Project management experience is a plus (PMI, Prince2, SCRUM…).
Process-oriented mindset.
Very good command of English, French or other languages are a plus.
CORE COMPETENCIES:
Solution-oriented
Learning quickly
Perseverance
Problem-solving
Priority setting
Time management
What you will find:
Flexible working hours
Young and talented professionals
Excellent work-life balance
A dynamic industry and a continuous improvement desire.