Accounts Receivable Specialist

ACCOUNTS RECEIVABLE SPECIALIST (INSURANCE BILLING) — SALEM, MA

$28-$32/hour, based on experience | Paid weekly | On-site | Mon–Fri, 8 AM–5 PM
No nights. No weekends. No on-call.

ABOUT THE ROLE

SERVPRO Team JRF is an independently owned SERVPRO franchise in Salem, MA. We
handle water damage mitigation, fire and smoke restoration, mold remediation,
and commercial loss projects for insurance carriers and their policyholders
across Massachusetts and New Hampshire. As a preferred vendor for major
national insurance programs, we run structured billing cycles, real receivables
complexity, and consistent year-round volume.

We are hiring an experienced Accounts Receivable Specialist to own the AR
function for our full company operations. This is not invoice data entry for
someone else to manage — you run the function, and your work drives cash flow.

WHAT YOU'LL DO

- Generate and submit invoices to insurance carriers, TPAs, commercial property
  managers, and residential customers
- Work the AR aging report proactively — collections and follow-up before
  accounts hit 90 days, not after
- Track carrier payments, including partial payments, holdbacks, and supplement
  approvals
- Resolve disputes and deductions with adjusters, carrier reps, and policyholders
- Post payments, credits, and adjustments accurately (cash application)
- Prepare aging summaries and AR reports for management
- Coordinate with Project Managers so documentation supports every invoice
- Support month-end close and AR reconciliation
- Drive process improvements that reduce DSO and improve cash flow

WHAT YOU NEED

- 2+ years of dedicated accounts receivable experience: invoicing, aging
  management, cash application, and collections
- Hands-on experience working an AR aging report and collecting past-due B2B
  accounts
- Accounting software proficiency (QuickBooks, Sage, NetSuite, or similar)
- Solid Excel: VLOOKUPs, pivot tables, reconciliation
- Professional, assertive communication with customers and carriers
- High attention to detail — posting and invoicing errors cost real money here
- Clean background (required for all positions)

WHAT MAKES YOU STAND OUT

- Insurance carrier, TPA, or other multi-payer billing experience (property,
  healthcare, or similar)
- Restoration, construction, or field-service background
- Familiarity with Xactimate, Dash, Encircle, or PSA
- Month-end close and formal AR reconciliation experience
- Associate's or bachelor's in Accounting, Finance, or Business (or equivalent
  hands-on experience)

COMPENSATION & BENEFITS

- $28-$32/hour, based on experience — paid weekly
- Health, dental, and vision
- 401(k) with employer match
- Paid time off
- Stable, year-round, full-time work
- Monday–Friday, 8 AM–5 PM, on-site in Salem, MA (North Shore)

WHY PEOPLE STAY

- A predictable 8-to-5 schedule. Your evenings and weekends are yours.
- Real ownership of a real function — your work directly affects cash flow.
- A growing company, which means room for your role to grow.
- Present local ownership. You'll know the owners by name and decisions get
  made fast.

HOW TO APPLY

Apply through this posting with a current resume. This role requires dedicated,
hands-on AR experience — please review the requirements before applying. We
review applications daily and move quickly with candidates who fit.