Front Desk Supervisor - NonExempt (102607)

COVID-19 vaccination NOT required for this position

Coordinates activities of Front Office, supervises staff engaged in all receptionist functions of checking-in and checking-out patients in the Front Office by performing the following duties personally or through subordinates.

Duties and Responsibilities

• Performs, assists and oversees subordinates in performing check-in and checkout duties.

  Check-In Duties:

  • Directs patients, salespeople, and visitors.
  • Greets patient(s) at check-in window, answers questions, and provides assistance as necessary.
  • Instructs new patients in completion of medical history and information forms and updates for returning patients demographics and insurance information, as needed, checking forms for completion and signature(s).
  • Confirms patients' insurance eligibility with patient, copying all pertinent information.
  • Enters appropriate data into computer, retrieves data, types correspondence and reports.
  • Generates encounter form.
  • Compiles all information for visit, including referral information, and distributes to clinical staff.
  • Prepares folders and maintains records of new patients, compiles medical charts, reports, and correspondence.
  • Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system.

    Check-Out Duties:

  • Prepares medical charts, encounter forms, for next days clinics.
  • Greets patient at checkout window, answers questions, provides assistance as necessary.
  • Verifies demographic and insurance information.
  • Enters appropriate data into computer, retrieves data, determines patients portion of payment due.
  • Collects payments and posts payment to patients financial record in computer, generates receipt for patient.
  • Schedules return appointments and provides patient with appointment card.
  • Balances charges and payments for each physician and monies.
  • Closes credit card machine.
  • Submits balanced report, and monies to Executive Assistant to prepare deposit.They are actually closing and taking their own deposits to the bank now
  • Adjusts errors and resolves complaints.
  • Recommends establishment or revision of policies, recommends standards of performance.
  • Complies with Practice policies and procedures, reliable and punctual, cooperates with co-workers, maintains patient and financial confidentiality. Performs these duties with minimum supervision, performs these duties in a timely fashion, performs these duties with accuracy, performs these duties with courtesy and compassion for the patient.
  • Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
  • Performs other duties that may be necessary or in the best interest of the organization.

Experience Requirements

• Minimum two years of work experience in a medical office.
• Minimum one-year supervisory experience.