Room Inspector

JOB SUMMARY

The Room Inspector is responsible for assisting in all aspects related to hotel housekeeping and the laundry room. The Room Inspector assists the Hotel Manager and Housekeeping Supervisor in day-to-day supervision of the hourly team members as well as training all new team members.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Coordinates all daily activities and plans for sufficient staffing to clean guest rooms and the laundry area. 
•    Inspect all cleaned rooms to ensure that each room meets the standards of excellence set forth by the Housekeeping Department, Hotel, and CDI. 
•    Creates room assignments for guest room attendants. 
•    Responsible for daily inspections of rooms 
•    Inspects hotel public areas daily to ensure quality assurance. 
•    Prepares the department’s weekly schedule in conjunction with weekly room forecast. 
•    Assist with monthly inventory. 
•    Actively seek opportunities for streamlining, improving efficiencies, and eliminating product waste and/or shrinkage. 
•    Informs Hotel Manager and/or Housekeeping Supervisor of needed supplies. 
•    Ensures completion of inspection sheets for all check outs 
•    Handles all inquiries regarding Lost and Found 
•    Helps to ensure that procedures established by the hotel are followed and reports deviations to procedures/protocol to the supervisor. 
•    Assist in the direct training of new hires. 
•    Report room discrepancies to Front Desk 
•    Performs any other duties as assigned. 
•    Other duties as assigned. 

REQUIRED SKILLS AND ABILITIES

•    Ability to maintain high energy level in a fast-paced environment and manage multiple tasks simultaneously. 
•    Ability to maintain important levels of confidentiality and integrity. 
•    Maintain interpersonal working relationships among all Team Members and the public. 
•    Excellent verbal and written communication skills. 
•    Willingness to assume overall responsibility relative to the performance of the position.  
•    Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer focused. 
•    Available to work when needed, including weekends, holidays, and nights. 
•    Works on the floor 90% of the time with a “hands-on” mentality for guest service. 
•    Self-motivated with attention to detail 

EDUCATION AND EXPERIENCE

•    High School Diploma or GED preferred.
•    Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
•    Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed.
•    Good verbal and written communication skills required.
•    Knowledge of housekeeping service techniques and productivity expectations.
•    Ability to identify and prioritize issues.
•    Must be personable and professional, capable of using caution and discretion in communication.
Certificates, Licenses, and Registrations: Virginia Racing Commission License
     Valid Driver’s License with a minimum of three (3) years driving experience.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 25lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.