TikTok Shop by Tokopedia - Account Manager, Fashion (Mandarin Speaker) - Indonesia

About the Team In this team, you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Roles & Responsibilities:

• Acquire and incubate brands, principals and merchants that contribute large GMV share
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
• Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
• Manage Brand and short-tail merchants by leveraging scalable incubation and management programs and tools

Minimum Qualifications:

• Minimum Bachelor's degree or above
• 5 years experience in e-commerce as relationship manager
• Intermediate-level speaking proficiency in Mandarin, as this role will manage Chinese sellers and use Mandarin as one of the primary languages
• Proficient in Excel and Powerpoint

Preferred Qualifications

• Excellent interpersonal and negotiation skills
• Attention to detail, affinity with numbers, logical and problem solving skill
• Strong connections with brands and big sellers are preferred
• A good team player, fast learner and open to changes
• Direct experience in Fashion are preferred