Guest Experience Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the Role

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking an experienced Guest Experience Manager to join our Guest Experience team. This role is responsible for elevating and orchestrating the overall guest experience journey across the hotel, ensuring all touchpoints reflect the highest standards of Four Seasons hospitality, personalization, and emotional connection. This role champions a culture of guest experiences throughout the hotel, with particular focus on Four Seasons Elite guests, suite guests, milestone celebrations, long-stay guests, and other high-impact guest experiences, while also contributing to the overall experience of all hotel guests. The Guest Experience Manager works cross-functionally with operational departments to curate thoughtful, seamless, and personalized guest journeys, ensuring consistency, attention to detail, and memorable experiences throughout the stay.

What You Will Do

• Champion a culture of guest recognition, personalization, and emotional connection throughout the hotel.
• Review daily arrivals, departures, in-house guests, VIP movements, special occasions, and other key guest journeys to identify opportunities for personalized experiences and meaningful engagement.
• Work closely with operational leaders to ensure in-room experience, amenities, public areas, and overall guest presentation consistently reflect luxury standards and personalization.
• Maintain strong visibility in the lobby and public areas, engaging naturally with guests and creating a warm, personalized, and welcoming atmosphere.
• Drive guest experience initiatives, preference collection, guest history quality, and personalization efforts through effective utilization of operational systems and guest experience platforms.

What We Offer

• Competitive Salary and comprehensive Benefits Package. 
• Complimentary Employee Meals, Bus Transportation and Laundry Services. 
• Ticket Restaurant monthly allowance. 
• Complimentary Nights at Four Seasons Hotels & Resorts worldwide. 
• Employee Recognition Program. 
• Opportunities for Global Travel through Task Forces and Transfers. 
• Access to Four Seasons global Training & Development programs. 

Schedule & Hours

• Full-time, permanent position
• Flexible schedule depending on operational needs

If you are passionate about delivering personalized luxury experiences, leading high-performing teams, and creating unforgettable guest journeys, we would love to hear from you.