Team Manager, Service Operations at Bühler Group

Job Responsibilities

Lead a team of Field Service Engineers (FSE) & Workshop Operators in providing high quality services and fostering a collaborative and productive environment.
Calculate the annual hourly rate and manage within the cost center budget for Field Service & Workshop.
Plan, analyze and optimize the utilization of Field Service and Workshop to ensure high productivity (positive coverage difference).
Ensure compliance with EHS standards and regulations to maintain a safe working environment and promote safety attitude throughout the Field Service & Workshop team.
Proactively seek feedback from customers post execution of jobs and regularly visit customers to improve quality of services provided.
Responsible for updating the skills matrix as well as the continuous development and upskilling of Field Service Engineers & Workshop Operators.
Support internal stakeholders, and related departments with technical and Field Service operations knowledge.
Promote continuous improvement initiatives in Field Service & Workshop operations.
Drive back-office function transformation and integrate the quotation and order processing functions into GBS Service Operations.

Bachelor's degree in Engineering (Mechanical / Process / Industrial), Business Administration or similar.
Minimum 8 years of experience in after sales service operations in manufacturing industries.
At least 5 years of experience management of Field Service team. Experience as Field Service Engineer is of advantage.
Proficiency in SAP, field service management software and tools for scheduling, reporting, and resource allocation is a plus
Regional experience of the Singapore, Malaysia and Sri Lanka markets.
Proficient in spoken and written English and Bahasa Melayu.
Knowledge of Chinese is of advantage.