Service Coordinator - Watertown 14th Ave, SD

Job Description:

Job Title: Service Coordinator

Location: Watertown SD

Schedule: Onsite

Reports to: Branch Manager

Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Service Coordinator to contribute to the Terex Services. At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

As a Service Coordinator at Terex, based in Watertown, SD, you'll play a pivotal role in providing administrative support of the service department. The Service Coordinator is the operational hub of the service department. This role ensures service jobs (repairs, maintenance, parts, and field work) are planned, scheduled, executed, and closed out smoothly—while keeping customers and technicians aligned.

At Terex specifically, the role is heavily administrative, operational coordination, and customer-facing.

What you'll do

Work Order & Service Administration

• Manage daily service work orders (create, update, close)
• Generate repair estimates, invoices, and documentation
• Maintain accurate records, job files, and system data entry

Technician Scheduling & Coordination

• Schedule and dispatch technicians based on location, skill, and job type
• Balance and manage technician workload across the region
• Maintain daily communication with field/service techs

Parts & Inventory Coordination

• Look up and order parts for service jobs
• Track backorders and availability
• Coordinate with vendors, purchasing, and internal departments
• Help determine spare parts inventory needs

Customer Service & Communication

• Act as a primary point of contact for customers
• Answer calls, provide updates, and handle inquiries
• Resolve customer issues or complaints quickly and professionally
• Deliver a premium service experience

Cross-Department Coordination

• Work closely with:
  • Parts
  • Sales
  • Finance
  • Technical Services
• Ensure jobs move efficiently across teams

Documentation & Technical Support

• Review:
  • Change orders
• Maintain accurate parts and material documentation
• Ensure compliance with specifications and quality standards

Reporting, KPIs & Process Efficiency

• Track service KPIs, deadlines, and productivity
• Compile reports for management
• Identify and resolve process issues or errors
• Ensure quality and operational efficiency

What you'll bring 

Core Skills

• High School Diploma or GED
• Excellent communication, planning and organizational skills are all essential, as well as the ability to work under pressure and meet deadlines.
• Ability to effectively communicate with customers, vendors and coworkers – verbally and written, on the phone or in person
• Solid math skills
• Keyboarding and numeric data entry skills
• Ability to work effectively in a computer environment
• Solid organization, prioritization and follow-through skills
• Customer oriented and customer responsive.
• Customer service mindset
• Time management in a fast-paced environment

Experience/Knowledge

• Service/operations coordination (heavy equipment or mechanical preferred)
• Parts, estimating, invoicing, or scheduling experience is a plus

• Mechanical or equipment background = bonus

Salary: The salary range for this position is $24.00 to $30.00/ Hourly. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to a base salary, this position is eligible for a performance bonus. All eligible Team Members will be offered health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.

Why join us

• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• We offer competitive salaries, Team Member bonus, healthcare, paid holidays, 401K, life insurance, LinkedIn Learning.
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.

We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.

With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.

For more information, please visit www.terex.com.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.  We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce.  Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.  Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members.  To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.  You can request reasonable accommodations by contacting the recruiting department (person or department) at [email protected]. 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.