Parts Coordinator

Position Details: 

Industry Manufacturing

Work Location Milan IL 61264

Job Title Parts Coordinator

Duration 3 Years (Strong possibility of extension)

Job Description:

• Duties: Provides dealer assistance pertaining to incorrect part numbers, substitutions, electronic parts catalog interpretations and machine usage to assure customers get correct parts. 

• Assists the inventory control area by reviewing stock levels with special emphasis on newly introduced equipment. 

• Coordinates the resolution of parts problems between parts distribution centers, factories, vendors and dealers regarding parts identification, mixed stock, defective stock or unshipped orders. 

• Responds to dealer requests to expedite critical machine down orders through various contacts to assure customers of the timeliest delivery of parts. 

• Coordinates the activities in the Customer Care area to ensure complete customer satisfaction.

• Processes Machine down Back Order reports, working with factories, depots, buyers and/or suppliers in an effort to proactively assign promise ship dates and provide customers with the earliest possible availability. 

• Trains and assists dealer personnel with electronic ordering and information systems to maintain a high level of support to customers. 

• Writes and prepares product bulletins for publication. 

• Will be strictly doing data entry dealing with the export process – very manual. 

• Attention to detail is imperative – every mistake is caught and, with a mistake, there are fines that client would incur. 

• This individual will be trained on others’ roles and will be expected to provide coverage when needed, so ability to work in a team environment is important. 

• Using DNS (very basic and client’s specific program) to enter data. 

• Excel experience is required – intermediate user preferred. 

• High school diploma/equivalent is required with 2+ years of experience. 

• Schedule will be 9:30am-6pm with potential, limited OT. 

• Will be required to occasionally work on the floor, but most of the work will be in the office.

• Metatarsal safety shoes are required for the role.

If you are interested, please send your updated resume to monaliza.santiago(at)collabera.com or call directly at 314-815-5414.

Monaliza Santiago

314-815-5414