Front Office Specialist

Position Summary

The Front Office Specialist serves as a leader within the Front Office team by providing exceptional customer service, supporting daily operations, mentoring Front Office Associates, and helping ensure a welcoming, organized, and efficient experience for every Gymkhana family.

This position works closely with the Front Office Director to maintain high standards of customer service, communication, and operational consistency.

Primary Responsibilities

• Provide exceptional customer service to current and prospective Gymkhana families.
• Support the daily operation of the Front Office and assist with problem solving throughout each shift.
• Assist Front Office Associates with questions, training, and day to day support.
• Serve as a knowledgeable resource regarding Gymkhana programs, policies, and procedures.
• Assist families with registrations, class changes, payments, and general account questions.
• Respond to customer concerns professionally and work toward positive resolutions.
• Help maintain accurate customer records and ensure attention to detail in all administrative tasks.
• Support communication between the Front Office, instructors, program leadership, and families.
• Help maintain an organized, clean, and welcoming Front Office environment.
• Assist with special projects, events, and operational tasks as assigned by the Front Office Director.

We’re Looking For Someone Who…

• Demonstrates excellent customer service and professionalism.
• Communicates clearly and confidently with families and coworkers.
• Takes initiative and looks for ways to improve processes.
• Remains calm and organized in a fast paced environment.
• Pays close attention to detail.
• Is dependable and accountable.
• Enjoys helping train and support other team members.
• Represents Gymkhana’s values in every interaction.

Schedule Expectations

• Minimum 30 hours per week.
• Must be available to work a combination of daytime, evening, and weekend shifts.