Job Description
Overall Role Purpose:
Responsible for revenue generated from a geographically assigned sales territory (or business portfolio), by servicing and retaining existing customers and targeting at new business opportunities.
- Accountabilities:
Achieve sales targets through promoting DHL products and services (including domestics service solution) to existing and potential customers in assigned customer database
Maintain business relations with customers for fostering profitable sales
Coordinate with internal departments to provide excellent services to customers
Act as the customers’ main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately
Produce information for management necessary to evaluate performance vs. key performance indicators
Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved
Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business
People – Management:
Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions
- Experience:
5 years' sales experience in service industry with solid experience in customer acquisition and account management
- Educational Qualifications:
Minimum Bachelor's degree from a reputed university.
- Language Requirements
- English-Fluent (written and spoken)
Local language (where applicable)- Spoke (written and spoken where applicable)