Product Manager

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are seeking an experienced Senior Product Manager with a strong background in digital transformation, Product Lifecycle Management (PLM), Go-to-Market (GTM) strategy, and stakeholder management. The ideal candidate will possess deep expertise in Salesforce Service Cloud, Unified Cloud, and Data Cloud/Data 360, along with exceptional product management skills and hands-on experience with Atlassian tools (Jira, Confluence, etc.).

This role requires a strategic product leader who can collaborate across business, engineering, design, and operations teams to deliver scalable, innovative, and customer-centric solutions. The candidate should be comfortable driving product roadmaps, managing backlogs, defining requirements, and translating business objectives into successful product outcomes.

Key Responsibilities

• Define and execute product vision, strategy, and roadmap aligned with organizational goals.
• Drive product lifecycle management from ideation through launch and continuous improvement.
• Lead business case development, market analysis, and product prioritization decisions.
• Identify opportunities for transformation initiatives that improve learner/customer experiences and business outcomes.
• Support product portfolio planning and roadmap execution across multiple teams.

• Collaborate closely with engineering, architecture, design, and operations teams to deliver scalable and extensible software solutions.
• Translate business requirements, user needs, and technology capabilities into detailed product specifications, epics, features, and user stories.
• Define objective requirements, measurable success criteria, and acceptance criteria for development and QA teams.
• Ensure timely delivery of product features while maintaining product quality and business value.
• Drive Agile product management practices and serve as Product Owner where required.

• Own and manage product backlogs using Jira and Confluence.
• Prioritize features, technical debt reduction, platform resiliency improvements, and enhancement requests.
• Facilitate Agile ceremonies including sprint planning, backlog grooming, reviews, and retrospectives.
• Monitor and report product performance metrics and adoption trends.

• Partner with business stakeholders, engineering, design, operations, and leadership teams to align priorities and objectives.
• Effectively communicate product strategy, roadmaps, progress, risks, and outcomes to executives and stakeholders.
• Manage competing priorities while balancing customer needs, business objectives, and technical constraints.
• Build strong relationships across internal and external stakeholder groups.

• Evaluate external partnerships, vendor solutions, and licensing opportunities.
• Conduct competitive analysis and maintain deep market awareness.
• Lead beta programs, pilot initiatives, and customer validation activities to gather feedback and optimize product offerings.

Required Qualifications

• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or related field.
• 10+ years of experience in Product Management, Product Ownership, Solutions Architecture, or related roles.
• Strong experience with Atlassian products including: Jira, Confluence, Agile project management tools.
• Minimum 2–3 years of hands-on experience within the Salesforce ecosystem as a Product Manager. (Salesforce Service Cloud, Salesforce Data Cloud / Data 360, Unified Cloud platforms, Customer Service Transformation solutions, CRM and Customer Experience platforms)

• Experience working in large-scale enterprise transformation programs.
• Experience integrating Salesforce platforms with enterprise systems.
• Knowledge of customer data platforms (CDP), analytics, and cloud-based architectures.
• Salesforce certifications are highly desirable.

Technical Fluency

• Ability to understand, discuss, and challenge architectural designs, technical trade-offs, and solution approaches.
• Strong understanding of software development lifecycle (SDLC), cloud platforms, integration patterns, APIs, and data architecture.

• Strong analytical thinking and decision-making skills. Ability to assess risks, dependencies, and business impacts effectively.
• Data-driven approach to product performance measurement and continuous improvement.

Work Mode: 5 Days in Office
Shift Timing: 11 AM to 8 PM
Location: Chennai

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.