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YMCA of Three Rivers

Program Support and Outreach Worker Digital Literacy Program

YMCA of Three Rivers
Kitchener, ON, CAPosted 3 days ago
onsiteFT Contract
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Job Description

Program Support & Outreach Worker


 

Location: Waterloo Region


 

Work Hours: 37.5

 

Employment Type: Full- Time Contract


 

Number of Vacancies: 1

 

Anticipated Start Date: July 6, 2026

Contract End Date:  December 12, 2026 

 

Deadline to Apply: July 3, 2026

 

Guaranteed Starting Hourly Wage: $24.00

 

 

Role Overview…

 We are looking for a passionate and culturally aware Program Support & Community Outreach Worker to support newcomers in developing essential digital skills, integrating into Canadian society, and building community connections. You will facilitate digital literacy classes, provide one-on-one support, conduct outreach, and help bridge language and technology gaps for newcomers. Fluency in Tigrinya, or Rohingya, or Arabic is required. 

 

What you will do… 

  • Deliver and support group digital literacy and language classes, adapting materials for diverse participant needs. 
  • Provide individualized coaching to newcomers on technology use, digital skills, and informal language practice. 
  • Conduct outreach to newcomer communities, promoting program participation and connecting participants to local services, networks, and supports. 
  • Assist newcomers with employment readiness, volunteer placements, and informal job search guidance. 
  • Facilitate community events, social activities, and cultural engagement opportunities. 
  • Connect vulnerable groups (seniors, parents, youth) with mainstream services and community resources. 
  • Collaborate with staff and community partners to meet program goals and funder requirements. 
  • Collect data, support program evaluation, and contribute to reporting. 

What you will bring…


  • Completion of a Community College Diploma or equivalent. 
  • 1–2 years of experience in settlement services, digital literacy, community support, or related fields. 
  • Fluency in Tigrinya, or Rohingya, or Arabic. 
  • Computer proficiency in Word, Excel, and database systems. 
  • Strong organizational, communication, and interpersonal skills. 
  • Ability to multitask and work independently and collaboratively. 
  • Access to reliable transportation and acceptable Police Vulnerable Sector Check. 


What you will gain….


The opportunity to join a dynamic team and an organization that has massive impact across our communities. You will be joining a local organization but you will also be part of a global movement. Your work will have impact and the community we all call home will be a little better every day because of you.


Please note: As an organization committed to the safety and well-being of children, youth and other vulnerable populations, we prioritize the protection of those under our care. All employees must meet specific requirements, including obtaining a clear Police Vulnerable Sector Check and providing three professional references.


The YMCA of Three Rivers proudly serves the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. Our purpose is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here. 


The YMCA of Three Rivers embraces diversity and is committed to creating an inclusive workplace, welcoming applications from all qualified persons. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. 


In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers. The YMCA of Three Rivers complies with the Employment Standards Act, Pay Equity Legislation and privacy laws.  In keeping with privacy laws, we are committed to protecting personal information by following responsible information handling practices.  For more information on the YMCA of Three Rivers’ commitment to privacy, please visit our website. 


Please note that due to the large volume of applications received, only candidates being considered for the position will be contacted. 


To explore additional career opportunities with the YMCA of Three Rivers, please visit our Career Page.


 

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About YMCA of Three Rivers
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Program Support and Outreach Worker Digital Literacy Program at YMCA of Three Rivers | Renata