DHLN - Administrative Director
Job Description
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Lake Norman Hospital
Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.
Duke Health Lake Norman Hospital seeks to hire an Administrative Director who will embrace our mission of Advancing Health Together!
Occ Summary
Provide effective management over assigned hospital service lines to include responsibility and accountability for quality of care and financial performance for each service line; recommend and implement corrective action as necessary.
Work Performed
- Use data analytics and performance dashboards to identify inefficiencies, monitor KPIs, and implement continuous improvement strategies
- Partner with clinical and operational leaders to optimize throughput, reduce length of stay, and improve capacity management
- Oversee implementation of technology solutions (EHR optimization, automation, digital tools) to streamline administrative and clinical workflows
- Establish a culture of continuous improvement through staff training, change management, and accountability frameworks
- Lead joint ventures, affiliations, and service agreements that support organizational growth and geographic expansion
- Collaborate with executive leadership to develop and implement long-term strategic plans aligned to organizational goals
- Facilitate cross-functional collaboration to successfully launch new programs, service lines, and care delivery models
- Ensure appropriate bottom line targets are developed and met relative to financial performance through revenue enhancement and cost containment, including but not limited to, maintenance of current volumes and increasing volumes through new service offerings, physician recruitment and involvement in third party negotiations, attention to variable expenses, capital purchases and development of outcomes management; recommend financial targets and prepare budgets; monitor financial variances; recommend and implement corrective action.
- Ensure appropriate bottom line targets are developed and met relative to quality of care through the hospital's quality assurance program; assure development and implementation of outcomes management and associated performance targets, including but not limited to patient satisfaction surveys, physician relations and continuing education; monitor variances; recommend and implement corrective action.
- Monitor market conditions and costs; recommend price levels and packaging; work with marketing and communications functions to develop promotional programs; design, develop and recommend appropriate service line extensions; work with Health Systems representatives to develop and negotiate managed care contracts; work with Medical Staff Services to develop and enhance physician relations and recruiting where appropriate.
- Monitor market forces and internal conditions; develop and update the Business Plan; integrate goals of hospital into service lines.
- Monitor level of resources utilized in service delivery and determine appropriateness of resource consumption in the service; enhance effectiveness and efficiency of as well as satisfaction with patient care delivery; develop recommendations on appropriate care, redesigning as necessary, and coordinate implementation.
- Identify and communicate service line needs; coordinate with clinical and non-clinical hospital departments to develop supplier contracts; participate in Service Line Performance Team.
- Perform other related duties incidental to the work described herein.
Knowledge, Skills and Abilities
Supervision, budget projections, analyze trends, interviewing skills, personnel practices, accounting/bookkeeping, Payroll system, office procedures, accounting system
Level Characteristics
N/A
Minimum Qualifications
Education
Bachelor's degree required.
Experience
Work requires seven years of progressive administrative experience, generally in a hospital, health care or similar service industry to become proficient in managing quality of care and financial performance over assigned hospital service line.
A Master's degree in Hospital Administration, Business Administration or a related field may be substituted for experience on a 1:1 basis.
Degrees, Licensures, Certifications
N/A
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.