Job Description
POSITION PURPOSE
The Home Shopping Manager is responsible for leading all Home Shopping (e‑Commerce/Online Pickup & Delivery) operations to deliver a fast, accurate, and customer‑focused experience. This role oversees order fulfillment, labor planning, quality standards, and associate development while ensuring efficient execution, inventory accuracy, and compliance with company policies.
KEY ACCOUNTABILITIES Leadership & Associate Development
- Lead, train, coach, and develop Home Shopping associates to meet performance, accuracy, and service expectations.
- Schedule labor effectively to support order volume, peak demand, and delivery windows while controlling labor costs.
- Maintain accountability for attendance, productivity, order accuracy, and policy compliance.
- Support hiring, onboarding, training, and performance management for Home Shopping associates.
Home Shopping Operations
- Oversee daily Home Shopping operations, including order picking, staging, pickup, and delivery coordination.
- Ensure orders are fulfilled accurately, on time, and according to quality standards.
- Monitor order flow, substitutions, cancellations, and customer communications.
- Ensure proper execution of company Home Shopping programs, processes, and technology tools.
Inventory, Quality & Financial Performance
- Partner with department managers to ensure product availability, accurate substitutions, and inventory alignment.
- Monitor key performance indicators such as fill rate, pick speed, on‑time fulfillment, labor productivity, and customer satisfaction.
- Implement action plans to improve performance, reduce errors, and increase efficiency.
- Control supplies, shrink, and operational costs related to Home Shopping.
Customer Experience
- Deliver a seamless, friendly, and reliable Home Shopping experience.
- Address customer concerns, substitutions, and service issues promptly and professionally.
- Model and reinforce customer service expectations with associates during pickup and delivery interactions.
Compliance & Collaboration
- Ensure compliance with company policies, food safety, safety, and regulatory requirements.
- Maintain clean, organized, and safe staging and storage areas.
- Partner with Store Leadership, Service Operations, and department managers to support storewide goals.
- Serve as Manager on Duty as assigned.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).