Job Description
Griffith Foods is the caring, creative product development partner helping food companies meet the evolving needs of consumers while sustaining the planet. As a family business founded in 1919 and headquartered in Alsip, Illinois USA, Griffith Foods is known for true, collaborative innovation guided by their Purpose of “We Blend Care and Creativity to Nourish the World”. The company’s product capabilities range from seasonings and marinades to coating systems and sauces that are better for people and better for the planet. For more information, visit www.griffithfoods.com.
Key Roles & Responsibilities: What are the core elements of the job duties, the primary day-to-day responsibilities & activities
- Execute strategies to grow sales by identifying promising business opportunities in order to deliver sales and profit budget.
- Develop and implement business plans, including identifying and pursuing sales opportunities in core and NPD products, develop and execute the account plan.
- Defines and coordinate the internal support team to serve customers by identifying and deploying the sales, technical and marketing resources required for effective delivery of projects.
- Maintain good relationships with business partners, ensure delivery of high-quality service and customer satisfaction.
- Keep developing condiment and/or beverage solution selling knowledge and skill.
- Building thorough knowledge of company products, competitors and market intelligence.
- Other duties assigned by management.
Functional Knowledge: Describe breadth and depth of knowledge of functional work and activities required
- Ability to collaborate with chef/R&D/marketing to co-create customized menu solutions.
- Align with customer service and planning department to ensure the orders delivery on time.
- Knowledge of procurement, warehousing, and distribution models in food services; Lead times, MOQs, and seasonal demand fluctuations. Experience mitigating supply chain discruptions.
Business Expertise: Describe knowledge and expertise required about the business and industry in which the business functions
- Development of AOP plan to achieve required financial goals by QSR segment.
- Management of multiple priorities (internal and external) within defined resource pool.
- Management of customer needs, actions and communications aligned with GFCN.
- Ability to negotiate long-term agreements with profitability analysis.
Leadership: Describe the nature of leadership required and guidance provided to others
- Cross-Functional Leadership – Collaborating with R&D, supply chain, marketing, procurement and culinary to deliver customized food solutions.
Problem Solving: Describe the level of analytical thinking required to perform the job
- Proactive business development and problem solving to support the business strategy.
- Proactive handling customer complaints
Impact: Describe the level of responsibility and resulting impact on the business
- The Key Account Manager holds a high-responsibility role, acting as the primary liaison between the company and its most strategic clients.
Impact of the business and the KAM’s performance directly influences:
- Revenue & Profitability – Retaining and expanding key accounts, directly affecting revenue
- Customer Loyalty – Strong relationships enhance brand reputation and customer satisfaction
- Operational Efficiency – Effective account management reduces supply chain disruptions and ensures smooth service delivery.
- Strategic Growth – Expanding into new segments
Interpersonal Skills: Describe the level and type of “people skills” that are normally required to do the job
- Strong external and internal communication skills
- Good in people management skills
- High self-motivated
- Able to work under pressure with a positive attitude
- Result oriented
- Good English oral and written skills
Key Roles & Responsibilities: What are the core elements of the job duties, the primary day-to-day responsibilities & activities
- Execute strategies to grow sales by identifying promising business opportunities in order to deliver sales and profit budget.
- Develop and implement business plans, including identifying and pursuing sales opportunities in core and NPD products, develop and execute the account plan.
- Defines and coordinate the internal support team to serve customers by identifying and deploying the sales, technical and marketing resources required for effective delivery of projects.
- Maintain good relationships with business partners, ensure delivery of high-quality service and customer satisfaction.
- Keep developing condiment and/or beverage solution selling knowledge and skill.
- Building thorough knowledge of company products, competitors and market intelligence.
- Other duties assigned by management.
Functional Knowledge: Describe breadth and depth of knowledge of functional work and activities required
- Ability to collaborate with chef/R&D/marketing to co-create customized menu solutions.
- Align with customer service and planning department to ensure the orders delivery on time.
- Knowledge of procurement, warehousing, and distribution models in food services; Lead times, MOQs, and seasonal demand fluctuations. Experience mitigating supply chain discruptions.
Business Expertise: Describe knowledge and expertise required about the business and industry in which the business functions
- Development of AOP plan to achieve required financial goals by QSR segment.
- Management of multiple priorities (internal and external) within defined resource pool.
- Management of customer needs, actions and communications aligned with GFCN.
- Ability to negotiate long-term agreements with profitability analysis.
Leadership: Describe the nature of leadership required and guidance provided to others
- Cross-Functional Leadership – Collaborating with R&D, supply chain, marketing, procurement and culinary to deliver customized food solutions.
Problem Solving: Describe the level of analytical thinking required to perform the job
- Proactive business development and problem solving to support the business strategy.
- Proactive handling customer complaints
Impact: Describe the level of responsibility and resulting impact on the business
- The Key Account Manager holds a high-responsibility role, acting as the primary liaison between the company and its most strategic clients.
Impact of the business and the KAM’s performance directly influences:
- Revenue & Profitability – Retaining and expanding key accounts, directly affecting revenue
- Customer Loyalty – Strong relationships enhance brand reputation and customer satisfaction
- Operational Efficiency – Effective account management reduces supply chain disruptions and ensures smooth service delivery.
- Strategic Growth – Expanding into new segments
Interpersonal Skills: Describe the level and type of “people skills” that are normally required to do the job
- Strong external and internal communication skills
- Good in people management skills
- High self-motivated
- Able to work under pressure with a positive attitude
- Result oriented
- Good English oral and written skills