Business Support Manager

Business Support Manager – NSW Civil and Administrative Tribunal

• Location: Sydney with access to hybrid working arrangements
• Employment Type: Ongoing full-time.
• Salary ranging from: $129,464 - $142,665pa. plus, employer’s contribution to superannuation and annual leave loading

Your role

Lead a high-performing team delivering critical business support services to the NSW Civil and Administrative Tribunal (NCAT).

As the Business Support Manager, you will lead and oversee the day-to-day operations of the Member and Registry Services (MaRS) team. The team delivers a wide range of business functions supporting NCAT’s executive and broader operations, including finance, payroll, purchasing, travel, accounts payable and event coordination.

In this role, you will:

• Lead and manage team operations, performance and service delivery outcomes
• Lead, mentor and develop a team of managers and staff
• Oversee finance and business support functions across the organisation
• Ensure services meet legislative and organisational requirements
• Lead the development and continuous improvement of policies, processes and systems
• Provide strategic advice and insights to senior management
• Build strong relationships with stakeholders to support business outcomes
• Provide strategic advice and insights to senior management

What we’re looking for

We are seeking an experienced and capable leader who can operate effectively in a complex, fast-paced environment.

You will bring:

• Proven experience leading business support functions or operational teams
• Strong leadership capability, including managing managers and developing high performing teams
• Ability to manage competing priorities and deliver outcomes under pressure
• Experience driving business improvement, change and project delivery
• Strong judgement and the ability to provide advice to senior managers
• Demonstrated excellence in stakeholder engagement and in building and maintaining strong, productive relationships.
• Strong written communication and attention to detail
• Experience working in complex, high-volume or sensitive environments
• Problem-solving skills with the ability to think critically and creatively

Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a tribunal environment. Click here for more information about accepting a role with NCAT.

You will also demonstrate a strong commitment to collaboration, customer-focused service delivery, and continuous improvement in line with public sector values.

Download the Role Description

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible and supportive work environment
• Competitive pay and conditions

• Training and development opportunities

• Health & wellbeing programs.

Visit our website to see more information on Working for us.

Work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Ready to apply?

If the “Apply Now” button is not working, please use the link below to access the application page and submit your application: https://career10.successfactors.com/sfcareer/jobreqcareerpvt?jobId=83285&company=departme13P1&st=DE5D264B42066964ECBBB9AC1E5D5034B72205C2

Please submit:

• Your current résumé (up to 5 pages)
• A cover letter (up to 3 pages) that responds to the two targeted questions below

Targeted questions

1. Tell us about a time you led a team through a period of competing priorities or change. How did you support your team, maintain performance, and what outcomes did you achieve?

1. Describe a time when you identified and implemented an opportunity to improve a business process or service. How did you engage key stakeholders, influence decision-making and what impact did the improvement deliver?

Applications close 9th June 2026 at 11:59pm.

Got a question?

For more information about the role, please contact the hiring manager Francis Monteiro on (02) 9307 6839 | [email protected]

If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please call Dean on 02 9765 3526 or email the recruiter

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/