Technical Support Analyst I

Job Title : Technical Support Analyst I

 Location: Columbia Heights, MN 

 Duration: 1 year (+strongly possible extension)

DESCRIPTION:

• Excellent verbal communications skills • Windows 7 and office 2010 • Outlook ,Mobile handheld Devices: iPhone, iPhone, Android, etc. Resolve client tech issues, determine effective resolution of issues by troubleshooting & analysing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth

• Provide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and Mobile Handheld Devices) & software (internally developed apps, productivity, computer OS systems, internet apps, and various drivers); Interact with internal & external escalation resources to resolve complex tech issues; Recommend current supported software apps & hardware appropriate to best meet requirements; Acquire and maintain knowledge on newly purchased & existing supported desktop software, hardware,& systems; Assist with testing of new or upgraded PC software & hardware releases as requested.

REQUIRED:

• 1-3 years exp in a Support Center or Call Center environment; 2-4 years exp in an IT Support.; Cert preferred but not required in A+ Cert and/or any MS Certified Professional from the MCSE track

SKILLS:

• Customer service and quality focused, communication, problem-solving, analytical, troubleshooting, team work a huge need and good prioritization skills; Work logically under pressure, can work in a changing environment & deal successfully with stressful situations.

All new techs start out working am-4:45 pm M-F for the first 5-8 weeks, than they will be moved to a more permanent shift. Currently we have 2 second and 8 first shifts available. All of our shifts are 8:45 long.

TECHNICAL REQUIREMENTS:

• Experience with Windows 7, Outlook 2010, remote management tools, Remote Access support (i.e. VPN and Wireless), active directory administration, Microsoft office productivity tools (2010), web-based applications, TCP/IP, Good sight, hearing, and speech; Ability to use a keyboard and mouse; Lifting moderate weights, less than 50 lbs.

Regards,

Nancy

732-549-5307