Job Description
OPERATIONS MANAGER
We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
About First Advantage
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.
Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.
What You'll Do
A successful OPERATIONS MANAGER will play a key role in guiding day-to-day execution across delivery teams. The Manager provides operational clarity, decision support, and quality oversight, ensuring consistent, compliant, and client-aligned service delivery across both direct and indirect teams.
Responsibilities:
- Operational SME & Decision Support – Act as a Subject Matter Expert (SME) for operational processes, platforms, and quality standards, providing day‑to‑day decision support and clarity to delivery teams to enable consistent, accurate, and compliant execution.
- KPI, Service Level & Performance Insight – Monitor and analyze operational KPIs, service levels, and quality measures, using performance insights to identify risks, trends, and targeted process improvement opportunities.
- Client & Service Support – Serve as the first point of escalation for Commercial and Client‑related operational issues, applying SME judgement to support timely resolution and ensure alignment with client expectations and service commitments.
- Quality, Compliance & Process Adherence – Apply quality controls, procedures, and compliance requirements in daily operations, identifying gaps, errors, or risks and escalating appropriately.
- People Leadership & Team Management – Lead and manage team members through clear direction, coaching, training, and performance management, reinforcing quality standards, productivity expectations, and positive team behaviors.
- Performance Monitoring & Reporting – Monitor operational performance using defined metrics and reporting, identifying trends, issues, and improvement opportunities to support ongoing operational effectiveness.
- Continuous Improvement Support – Identify operational inefficiencies and support practical improvements, embedding better ways of working through SME guidance and change adoption.
- Resource & Cost Management – Manage team workloads and resources within agreed parameters, supporting capacity planning, efficient utilization, and cost awareness in line with operational priorities.
What You Will Need to be Successful:
- Bachelor’s degree or equivalent experience
- Minimum 3 years’ experience in team leader or supervisory position
- Experience in an Operations/Production Environment
What You May Need to be Successful:
- Ability to build effective working relationships with internal stakeholders and operational partners, collaborating across teams to support consistent delivery.
- Practical understanding of change management, with the ability to adopt change, support implementation, and reinforce new ways of working within teams.
- Delivery‑focused and adaptable, demonstrating accountability for outcomes while responding flexibly to operational priorities and challenges.
- Working knowledge of background screening or a related environment, with willingness to build SME depth through experience and coaching.
- Alignment to FADV’s business culture and values.
- Manager or IC Manager
Why Join Us at First Advantage?
At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.
First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.
- Employee Impact Groups
- FA Cares volunteer opportunities
- Mentorship Advantage Program
- SOAR, award-winning manager development program
Additional benefits offered include:
- Competitive Salary Package
- Hybrid work set up
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
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We have great people here and are looking for more. Come join us!
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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.