Convention Services Coordinator (Grouse Mountain Lodge)

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

• Support Convention Services Manager in servicing group, meeting, and convention clients from pre arrival through post event
• Enter, update, and maintain accurate group details, rooming lists, function space, and event orders within Delphi
• Prepare, proofread, and distribute Banquet Event Orders (BEOs), group resumes, and other event documentation to all relevant departments
• Track due dates for deposits, guarantees, rooming lists, and other client deliverables, and follow up proactively with clients and internal partners
• Coordinate with Banquets, Culinary, Front Desk, Housekeeping, Maintenance, AV, and other departments or vendors to ensure operational readiness for group arrivals and events
• Assist with creation and maintenance of event diagrams, floor plans, and function space setups in collaboration with Convention Services and Banquet teams
• Maintain organized electronic and/or physical files for all assigned groups and events, ensuring documentation is complete and accessible
• Support site visits, preconvention meetings, and planner walk throughs by preparing materials, attending as needed, and capturing action items
• Respond to routine client inquiries via phone and email regarding event details, timelines, menus, and hotel services, escalating issues as needed
• Assist with preparation of group and event proposals, contracts, and addendums in coordination with Sales and Convention Services Manager
• Generate and distribute internal communication tools such as weekly group pace, BEO packets, and function calendars
• Assist with monitoring group pickup, cut off dates, and block management, and communicate updates to Revenue Management and Front Desk as directed
• Support billing processes by ensuring billing instructions are accurate, charges are properly coded, and back up documentation is organized for review
• Help collect and track post event feedback, survey results, and planner comments to support continuous improvement and future business
• Work closely with the Convention Services Manager and Banquet leadership to ensure that contracted service standards and service levels are communicated and upheld
• Maintain updated knowledge of hotel facilities, services, menus, and destination offerings to assist clients with questions and recommendations
• Provide general administrative support to the Convention Services and Sales teams, including scheduling meetings, preparing reports, and organizing collateral
• Serve as a positive, professional point of contact for planners and internal teams, representing the property and brand in a warm, polished manner
• Perform other job-related duties as assigned by the Convention Services Manager

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].  

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.