Director of Housekeeping
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.About the Role
Four Seasons Hotel and Residences New Orleans is seeking a Director of Housekeeping to join our dynamic Rooms Division. As our Director of Housekeeping, you will oversee housekeeping, laundry, and valet operations, while inspiring and supporting a dedicated team in delivering service that is both genuine and consistently exceptional.
This is a key leadership role for someone who thrives in a fast-paced, luxury environment, brings strong operational discipline, and is passionate about developing high-performing teams.
What You'll Do
Lead and develop a high-performing housekeeping team, holding standards of cleanliness, compliance, and accountability at the highest level
Oversee all housekeeping and laundry operations with a forward-looking approach to planning, efficiency, and service excellence
Partner cross-functionally to drive operational success, leveraging strong financial acumen to manage labor, budgets, and resources
Deliver exceptional guest service, confidently navigating complex situations and leading with professionalism through challenging conversations
What You'll Bring
Passionate and motivated leader with excellent personal presentation and ability to lead a multi-cultural team
Minimum of 15 years of housekeeping experience in fast-paced, high pressure, big box hotel environments with a minimum of 3 years in managerial or operational Rooms division management positions
Strategic, strong business acumen, high-level communication and interpersonal skills
Bilingual in Spanish is preferred
What To Expect
A schedule based on operational needs, including evenings, weekends, and holidays
A high-energy environment that consists of frequent and fluid transitions in guest flow and service demands
What We Offer You
Rewarding Work Culture
Excellent Mentoring, Training and Development Opportunities
World Class Medical, Dental, and Vision Insurance Program
401k participation with a company matching program
Discounted stays and accommodations at Four Seasons Worldwide after 6 Months
Holiday and Vacation pay (9 paid Holidays including Mardi Gras)
Complimentary employee meals prepared by the Four Seasons Culinary Team
Complimentary dry cleaning of employee uniforms
Discounted parking near hotel