Guest Services Shift Manager

Guest Services Shift Manager Longford Forest | Circa €38,900 per annum Be the difference between a good break and a great break As Guest Services Shift Manager, you'll lead daily operations for the Guest Services team, ensuring exceptional care for around 4,500 guests per break. You'll coordinate arrivals, manage smooth processes and resolve guest issues promptly and professionally. What you'll be doing Oversee Guest Services operations and arrivals to ensure smooth daily processes  Resolve guest issues promptly while leading, coaching and supporting the team Maintain compliance with company policies and deliver consistent high-quality service What's in it for you Free day passes and access to leisure facilities (including the spa) Discounts on breaks and in our shops and restaurants Bonus scheme and recognition rewards A supportive, friendly team Career development and in-role training Your working hours Full-time contract, with shifts falling between 8am and 10pm You will be contracted to work a guaranteed minimum of 150 hours over a 4‑week period. You may be asked to work additional hours in line with operational requirements This role includes early mornings, evenings, weekends and bank holidays Premium rate of pay for hours worked on a Sunday About you Skilled in resolving escalated guest complaints with professionalism  Exceptional customer service, communication and negotiation abilities  Proficient in computer literacy and highly organised  Approachable and effective at building relationships across all levels Our values Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we're brave, we're determined and we're naturally us. Sound like your kind of job? Apply online today - interviews are ongoing Working here Check your route before applying - Longford Forest, isn't easily reached by public transport: Plan Your Journey Closing date: 29th June 2026