Splunk, a Cisco company, is building digital resilience for the AI era. Leading enterprises across the globe use our unified security and observability platform to keep their digital systems secure and reliable. By bringing Splunk and Cisco together, we're combining the full power of the network with market-leading security and observability solutions to deliver secure, seamless experiences. We're coders and creators, thinkers and makers, team players and free spirits. Together, we're doing impactful work around the world.  

This role is available due to promotion and is an awesome opportunity to join our close knit, high performing GTM team. We are looking for someone with a minimum of 2 years' demand generation/sales development within tech to join us. Our roles are hybrid/remote with flexible work practices from home or office, and we have a great office environment in North Sydney with views over Sydney Harbour and beyond!

The Sales Development Representative is responsible for developing sales opportunities within a broad geographic territory. You will prospects customers or partners by phone, e-mail, social media, or other virtual methods. You will maintains a comprehensive understanding of a solution or product which is supported with extensive training and enablement. The SDR qualifies leads, and sets up a meeting for the account team to take the lead. You will analyse data and create forecasts to set weekly, monthly, and quarterly targets. Your passion for technology will have you informed about industry trends, market dynamics, and competitive landscapes

• Specialization and Focus - Generalist, with knowledge of a product portfolio or solution
• Customer Engagement and Accountability - May interact with customers or partners through the prospecting process
• The Internal Sales Process - Spends most of the time on prospecting and qualification, setting a meeting to hand off to the account team
• Typical Sales Cycle - Low sales complexity. Average length of deal is 3-6 months. Majority of opportunities are less than $25K
• Success Measures - Number of prospects that convert to a qualified lead.

What You'll Do:
• Develop and execute on inbound and outbound prospecting campaigns within a defined territory, and utilizing multiple channels (e.g., phone, email, social media) to build a robust pipeline of qualified leads
• Leverage knowledge and experience to qualify leads through analyzing and understanding prospect industry, size, products, and specific needs
• Perform initial customer outreach, using scripts or guidelines to introduce Cisco products or service offerings
• Deploy outreach strategies and campaigns to generate and qualify leads
• Build and grow a pipeline within a specific customer segment to identify and track leads to specific Cisco products or service offerings
• Submit information gathered into CRM system to share insights that meet the strategies and campaigns of relevant sales and marketing teams
• Qualify needs through in-depth information gathering, and leverage own market knowledge to identify customer needs and to position product or service offerings
• Leverage customer insights and data gathered to identify opportunities for Cisco products and solutions that align with customer objectives
• Ensure qualified leads are “handed off” to the relevant account team with customized insights
• Perform targeted follow-up approaches to foster trust with leads, aligning specific needs with Cisco’s products and service offerings
• Enter customer data in CRM system, and leverages data to support lead generation
• Utilise breadth and depth of knowledge with the value proposition and core technical capabilities of targeted Cisco solutions
• Leverage industry and technical knowledge to connect customer needs with Cisco products and solutions; communicates tailored value propositions to convert leads to a meeting with the relevant account team
• Leverage CRM data and performs analytics to optimize lead prioritization and management processes, and to prioritize high-impact opportunities
• Execute on prospecting strategies that streamline lead qualification; follows escalation frameworks where required
• Engage in discussions with peers and own team on lead generation strategies

Minimum Qualifications:
Tertiary qualifications

2 years tech experience and overall 6 years work experience in business, sales, customer service
 

If this sounds like you, we would love to hear from you!

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.