Elite Aesthetician (San Francisco)

Department: Retail

Employment Type: Permanent - Full Time

Location: Head Office, New York

Compensation: $95,000 - $115,000 / year

Description

What You Will Do:

• Perform luxury brand facial treatments and advanced skincare services aligned with brand protocols. 
• Demonstrate and deliver signature facial techniques that showcase product efficacy and elevate the customer experience. 
• Drive spa and treatment room bookings by supporting partner spas with service activation and promotional opportunities. 
• Train spa partners on correct treatment protocols, product usage, and service enhancements. 
• Ensure the highest standard of service execution, reinforcing the prestige positioning of the brand. 
• Support spas in optimizing treatment menus and service offerings to drive brand visibility and revenue. 
• Provide feedback on treatment performance, customer experience, and service trends. 

• Plan, coordinate, and execute brand events, masterclasses, spa takeovers, and retail activations. 
• Deliver engaging consumer and professional skincare demonstrations that highlight product innovation and results. 
• Support in-store events, retailer promotions, and VIP client experiences. 
• Partner with sales teams and retail partners to increase event attendance and maximize booking conversion. 
• Represent the brand at industry events, trade shows, and national brand activations. 
• Ensure all events reflect the luxury standards, visual identity, and service excellence of the brand. 

• Deliver professional training sessions for spa staff, retail partners, and internal teams. 
• Educate partners on: 
• Product knowledge 
• Skincare science and ingredients 
• Treatment protocols 
• Retail selling techniques 
• Client consultation best practices 
• Facilitate virtual and in-person training programs. 
• Support new product launches through educational workshops and demonstrations. 
• Ensure partners are confident in delivering brand treatments and recommending products effectively. 
• Maintain a strong understanding of industry trends, ingredients, and skincare technology. 

• Visiting retail partners and spas to support sales teams and strengthen relationships. 
• Conducting treatment demonstrations and mini services to increase awareness and booking demand. 
• Supporting sell-through and retail performance by educating staff and assisting with client consultations. 
• Identifying opportunities for growth in spa services and retail sales. 
• Ensuring visual merchandising and treatment spaces align with brand standards. 
• Gathering competitive insights and market feedback from the field. 
• Partnering with internal teams to help optimize strategy and execution. 

• Travel 70% of your time within assigned territory to support spa partners, retailers, and events. 
• Attend and support national brand events, education summits, and training conferences. 
• Maintain a consistent presence in key markets to ensure strong brand representation and partner support. 
• Manage travel logistics effectively while maintaining high standards of professionalism and performance. 

• Growth in spa treatment bookings 
• Increased treatment adoption across partner spas 
• Event performance and client engagement 
• Retail sales and product recommendation rates 
• Education participation and training effectiveness 
• Quality of field relationships and partner satisfaction 
• Execution of brand standards and treatment excellence 

Skills, Knowledge and Expertise

• Valid Aesthetician license in good standing in home base state.
• Advanced knowledge of facial techniques, skincare ingredients, and treatment protocols ensuring that treatment execution is delivered consistently to brand standards. 
• Luxury experience curation: demonstrated ability to build clientele and brand loyalty by delivering personalised and high-touch luxury experiences.  
• Experience delivering professional training and education sessions; enjoys presenting, can inspire audiences and deliver education with credibility. 
• Relationship building and partnership development: is able to engage customers, retailers and spa partner with presence to drive brand awareness and brand affinity. 
• Event execution and brand storytelling: experience executing brand events or retail activations driving ROI by planning for events and maximising opportunities. 
• Adaptability and problem solving.

Benefits

• Paid Time Off
• 401(K) (match 100% of your first 5% of contributions)
• Company Holidays
• Paid Parental Leave
• Generous Staff Discount on all your favourite ELEMIS products
• Supplemental & Basic Life Insurance
• Dental & Vision
• Commuter Benefits
• Monthly Sweetgreen Credit
• And much more