Job Description
We are looking for an experienced Scrum Master/Program Manager with a proven track record in leading digital projects, particularly in the B2B commerce domain. The ideal candidate will play a crucial role in optimizing Order-to-Cash processes for our retail client by facilitating agile practices and ensuring effective team collaboration.
Key Responsibilities:
Develop a strong understanding of the requirements and business priorities, to be able to drive the team towards project goals
Lead Scrum ceremonies (daily stand-ups, sprint planning, retrospectives etc) to ensure effective team collaboration and help eliminate obstacles hindering the team’s progress
Foster a culture of agility, encouraging team members to embrace Scrum principles and practices
Own and deliver daily and daily / weekly status reports to stakeholders, ensuring transparency around project progress and deliverables
Identify project / program risks and formulate relevant mitigation plans
Coordinate with the client team and internal stakeholders to communicate project updates and address any concerns
Identify, recommend, and implement new technologies and tools to enhance project delivery, speed, and quality
Build and maintain strong client relationships by understanding and responding to their evolving needs
Act as a point of contact for client inquiries and feedback, ensuring satisfaction with project outcomes
Promote a culture of continuous improvement, encouraging the team to seek efficiencies in software and business processes
Implement best practices and lessons learned to enhance future project performance
Qualifications:
10+ years of experience as a Project / Program Manager or Scrum Master, with a focus on digital projects in B2B commerce
Strong knowledge of Agile methodologies, particularly Scrum
Proficient in project management tools such as JIRA and Confluence
Excellent communication skills with a positive, can-do attitude
Experience working with teams across different time zones and client-facing roles
Ability to facilitate collaboration among cross-functional teams and stakeholders
Preferred Skills:
Experience in the Order-to-Cash process is a plus
Familiarity with emerging technologies and trends in engineering and development
Strong organizational and analytical skills