Accounts Receivable Specialist

Job Summary:  The Accounts Receivable Specialist position within Crisis24's | Private Strategic Group is responsible for auditing services provided and preparing client-specific billing on both a recurring monthly and ad-hoc basis. We are looking for a sharp candidate with strong experience in contract-based and service billing. The ideal candidate will possess the necessary technical skills, along with excellent communication and meticulous attention to detail, and will thrive in managing high-touch (client sensitivity) relationships in a fast-paced environment. In this role on a growing team, highlight opportunities to contribute to process development and workflow efficiency.  Duties/Responsibilities:  Create invoices according to company practices and submit them to customers via email or client website portal.  Analyze Labor Audit (Personnel Scheduling) time, billing requirements, and expense data (Billable – Nonbillable) to prepare client invoices in alignment with existing client MSA/SOWs.  Monitor all aspects of the collection of outstanding debts owed to the company.  Prepare monthly statements, follow up on past-due and unresolved payment issues, and contact clients to discuss their accounts.  Create and maintain customized reports for clients as requested.  Research and reconcile customer accounts, including unapplied payments.  Communicate effectively with team members and customers, both internal and external, in a professional manner across various communication platforms.  Perform other related duties as assigned.  Skills/Abilities:  5+ years of experience in AR-specific functions and Billing/Collections.  Proficient in contract billing and managing various client bill rates.  Reliable and comfortable working under tight deadlines.  Proficient in Microsoft Office Suite, including Outlook and Teams.  Working knowledge of Pivot Payable and Concur Software.  Ability to adapt and work independently in a fast-paced environment.  Willingness to learn alternative accounting software systems.  Knowledge of WinTeam is a significant plus.  Exceptional customer service skills, with the ability to communicate effectively across internal and external departments.  Team-oriented, with strong attention to detail and excellent organizational skills.