Counseling Center Program Assistant

Job Description

The University of Washington Counseling Center has an outstanding opportunity for a Program Assistant (Program Assistant (NE S SEIU 925 Non Supv)) to join their team.

About this Opportunity

Reporting to the Program Support Supervisor, the Program Assistant is responsible for providing a warm and supportive presence at the Counseling Center front desk. The Program Assistant welcomes students in for their mental health appointments, assists with scheduling, provides support to clinicians, and works on short and long-term projects. They fill a critical role at the center by setting the tone for students from the moment they engage with the Counseling Center.

This position serves on the UW Seattle campus and is eligible for 2x/week telework. Typical work schedule is 8-5, Monday through Friday.

Key Responsibilities

Front Desk Reception: 70%

• Greet students and community members in a welcoming, professional manner at all times on phone and in-person;

• Maintain highest standards of customer service;

• Provide accurate information about center and related campus services;

• Schedule appointments and route inquiries;

• Maintain close communication with center leadership regarding center operations and staffing concerns, both verbally and over Microsoft Teams;

• Coordinate effectively with other reception staff in managing breaks and providing coverage during planned or unplanned front desk staff absences.

Special Projects and Data Management: 20%

• Data entry and file maintenance;

• Develop reports, including graphically presenting data (tables, charts, etc.) and organizing materials for distribution;

• Prepare complex reports as requested; 

• Track and order office supplies and other materials as instructed; 

• Meeting coordination, including managing logistics (researching and booking venues, catering orders, supplies, etc);

• Special projects as assigned.

Insurance Navigation: 10%

• Meet with students for one-on-one appointments to apply for Apple Health.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department.

• High school graduation or equivalent

• Two years of full-time clerical experience OR equivalent education/experience

Additional Qualifications

• Excellent customer-service and communication skills

• Ability to work effectively as a member of a team in an ethnically and culturally diverse university community

• Capacity to multitask in a dynamic and fast-paced environment and respond professionally to students and community members, including those in distress

• Ability to exercise judgment and collaborate effectively in the solution of practical problems relating to office operations and data collection

Preferred Qualifications

• Experience working with students

• Experience working in a healthcare setting

About the Team

The University of Washington Counseling Center is a valued and growing department in the Division of Student Life. The UW Counseling Center provides counseling services to UW students to assist with barriers to their academic success.

Compensation, Benefits and Position Details

Pay Range Minimum:

$45,288.00 annual

Pay Range Maximum:

$54,732.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.