E-commerce Platform Operator

The Role: 
The E-commerce Platform Operator is responsible for the administration, maintenance, and continuous improvement of the company’s ICLink e-commerce platform. This role ensures smooth day-to-day operations, accurate data management, and effective support for internal users and customers, contributing to growth in digital sales.

 

The Responsibilities:

• Manage daily operations of the ICLink e-commerce platform, ensuring system availability, functionality, and performance
• Monitor platform performance and proactively identify areas for improvement
• Troubleshoot operational issues and coordinate resolution with IT or external vendors
• Identify, report, and follow up on bugs reported by users
• Update and maintain price lists, customer groups, user access, documents, and customer data across European markets (e.g., Poland, Spain, Romania, Greece)
• Ensure accuracy and consistency of product, price and customer data within the platform
• Enter and onboard new customers into the system in line with internal processes
• Provide technical and operational support to the sales team regarding platform usage and processes
• Support platform users by resolving queries and guiding them on system functionalities
• Assist in managing leads, cases and opportunities in Salesforce (or equivalent CRM) when required
• Create, maintain and regularly distribute platform activity reports to support business decisions
• Track key operational and commercial KPIs (e.g., platform usage, sales metrics, system performance)
• Support ongoing digitalization and e-commerce development projects within the organization
• Contribute to process improvements and platform enhancements to optimize user experience and efficiency
• Work closely with Sales, Marketing, Customer Service, IT, and other stakeholders
• Support digital campaigns by ensuring readiness of platform content and functionality

The Requirements:

• Bachelor’s degree in business, Marketing, IT, or a related field
• 1+ years of experience in e-commerce operations, digital platforms, or similar roles (preferably in manufacturing, B2B, or industrial sectors)
• Experience working with e-commerce platforms (e.g. ORO, SAP Commerce Cloud, Magento, Shopify, or similar)
• Familiarity with CRM systems (e.g., Salesforce) and ERP/PIM environments
• Strong Excel and data handling skills
• Basic technical understanding (e.g., system logic, troubleshooting processes)
• Strong attention to detail and data accuracy
• Problem-solving mindset with a proactive approach
• Effective communication and stakeholder management skills
• Ability to manage multiple tasks in a dynamic, cross-functional environment
• Fluent English and Polish (written and spoken); other European languages are an advantage

What do we offer:

• Stable employment in a well-established global company
• Competitive salary aligned with your experience
• Private medical care and health insurance
• Benefit card
• Hybrid working model (4 days office / 1 day remote)
• A collaborative and supportive work environment
   
  As this role requires regular communication in English, we kindly request that all applications (CVs and supporting documents) be submitted in English.