RMC Workforce Manager

Key Responsibilities

1. Workforce Planning & Capacity Management

· Develop and maintain workforce plans for GCC Risk teams, ensuring capacity, skills and coverage are aligned to current and future business priorities.

· Oversee workload allocation, prioritisation and capacity management across functional Risk teams operating in the GCC.

· Monitor staffing levels, attrition, utilisation, productivity and capability requirements, escalating material risks or constraints to the Head of Risk – GCC.

· Partner with global Risk stakeholders to translate functional objectives into clear resourcing plans and delivery expectations.

2. Operational Delivery & Performance Oversight

· Manage the day-to-day operation of functional Risk teams, ensuring deliverables are completed in line with agreed service levels, quality standards and control expectations.

· Establish consistent operating routines, performance indicators and management information to track delivery, quality, productivity and issue resolution.

· Coordinate with functional Risk leads to ensure clear ownership of deliverables, timely escalation of issues and effective management of delivery risks.

· Identify process inefficiencies, resource constraints and operational dependencies, and develop practical improvement plans.

3. People Leadership & Capability Development

· Provide leadership, coaching and performance oversight to Risk managers, team leads and functional teams operating in the GCC.

· Support recruitment, onboarding, training, capability development and succession planning for GCC Risk teams.

· Promote a high-performance culture focused on accountability, collaboration, inclusion, resilience and continuous improvement.

· Ensure team objectives, individual goals and delivery expectations are clearly understood and aligned to GCC Risk priorities.

4. Governance, Reporting & Stakeholder Support

· Maintain workforce dashboards and management information covering staffing, skills, attrition, productivity, service performance, quality and operational resilience.

· Support the Head of Risk – GCC in preparing updates for GCC leadership, global Risk stakeholders and governance forums.

· Provide insight and recommendations to strengthen workforce governance, operating model effectiveness and delivery resilience.

· Ensure workforce-related risks, issues and dependencies are documented, monitored and escalated appropriately.

5. Stakeholder Management & Risk Culture

· Build productive relationships with GCC leadership, global Risk functions, Human Resources, Finance, Operations and other enabling teams to support workforce planning and delivery outcomes.

· Act as a trusted partner to functional Risk leads, helping to balance delivery priorities, capacity constraints and risk management expectations.

· Champion effective risk culture, operational discipline and professional standards across GCC Risk teams.

· Support transparent communication, timely issue escalation and consistent stakeholder engagement across geographies and functions.

Qualifications & Experience

Required

· Third level qualification or equivalent professional experience.

· 10+ years’ experience in banking, financial services, risk management, operations, workforce management or GCC delivery environments.

· Demonstrated experience managing teams, team leads or operational functions in a complex matrix organisation.

· Experience with workforce planning, capacity management, performance reporting, operational governance and stakeholder management.

· Strong understanding of Risk Management and Compliance operations, control environments and regulated financial services expectations.

· Ability to translate business priorities into practical resourcing, delivery and capability plans.

· Strong communication, influencing and executive-level reporting skills.

Preferred

· Experience supporting the build-out or scaling of a Global Capability Centre or shared services operating model.

· Familiarity with risk governance, RCSA, issue management, operational risk reporting and service management disciplines.

· Experience using workforce planning tools, dashboards, GRC platforms or management information systems.

· Professional qualification in risk, finance, business management, operations or people leadership is desirable.

Key Competencies

· Workforce Leadership: Builds, organises and leads high-performing teams with clear priorities, accountabilities and development plans.

· Operational Discipline: Establishes effective routines, metrics and controls to support reliable delivery and timely issue resolution.

· Risk Mindset: Applies sound judgement and risk awareness to workforce, delivery and operating model decisions.

· Stakeholder Influence: Builds trust and credibility with senior stakeholders across functions, geographies and leadership teams.

· Analytical Thinking: Uses data, dashboards and management information to identify trends, risks and improvement opportunities.

· Execution Focus: Delivers outcomes in a fast-paced, matrixed environment while maintaining quality, accountability and professionalism.