Director, Global Customer Training

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Global Customer Training based in the United States.

This is a high-impact leadership opportunity for a customer education professional who thrives at the intersection of learning strategy, SaaS product knowledge, and global operations. In this role, you will lead a revenue-generating training organization responsible for shaping how customers across the world learn, adopt, and maximize value from complex enterprise software solutions. You will oversee the full training lifecycle, including curriculum strategy, content development, delivery operations, and business performance management. Working across a globally distributed team, you will partner closely with product, sales, and customer success leaders to align training initiatives with product evolution and customer adoption goals. The role blends strategic ownership with operational execution, requiring both vision for scalable learning programs and hands-on leadership of training delivery. This is an ideal position for someone passionate about transforming technical expertise into accessible, high-quality learning experiences that drive customer success and revenue impact.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Global Customer Training based in the United States.

This is a high-impact leadership opportunity for a customer education professional who thrives at the intersection of learning strategy, SaaS product knowledge, and global operations. In this role, you will lead a revenue-generating training organization responsible for shaping how customers across the world learn, adopt, and maximize value from complex enterprise software solutions. You will oversee the full training lifecycle, including curriculum strategy, content development, delivery operations, and business performance management. Working across a globally distributed team, you will partner closely with product, sales, and customer success leaders to align training initiatives with product evolution and customer adoption goals. The role blends strategic ownership with operational execution, requiring both vision for scalable learning programs and hands-on leadership of training delivery. This is an ideal position for someone passionate about transforming technical expertise into accessible, high-quality learning experiences that drive customer success and revenue impact.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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