Service Centre Operator- Casual

Be part of a high-energy team that keeps TOMRA’s network running at its best. Our Service Centre is at the heart of our operations, using real-time system monitoring and remote access to quickly identify issues, reduce downtime, and coordinate maintenance and repairs across NSW. The team also supports our customers right across Australia, making a real impact every day.

In this role, you’ll be the go-to point connecting our operations teams, field technicians and customers, helping to keep everything running smoothly. It’s fast-paced, collaborative and focused on problem-solving, so you’ll thrive if you enjoy working with people, thinking on your feet and being part of a supportive team that has each other’s backs.

Location, pay rate and hours

You’ll be based in our modern St Leonards office, which is a 4-minute walk from St Leonards station and a 10-minute walk from the Crows Nest Metro station. Please note there is limited free car parking in the area.

Our Service Centre operates 7 days a week between 7:00am and 10:00pm, so flexibility across these hours is key. We’re looking for candidates that can work three days a week, with the option to pick up extra shifts during busy periods. Weekend availability is highly regarded.

Successful candidates are paid under the ‘Clerks Award’ (Level 3) which includes penalty rates for weekend and evening work.

What you’ll be doing: 

• Provide hotline technical support to partners and colleagues in the field 
• Assist with customer queries and complaints 
• Monitor systems and run diagnostics via a web-based portal 
• Interact with technicians, colleagues and partners visiting sites 
• Analyse anomalies and take corrective actions 
• Perform configurations and changes to the machines remotely online 
• Dispatch field service staff in order to coordinate onsite maintenance and repairs 

To be a successful Service Centre Operator you will have:

• A passion for technology 
• A passion for customer service 
• The ability to use lateral thinking to solve problems 
• Previous experience in a service/ call centre (preferred) 
• Previous experience with dispatch or scheduling (preferred) 
• Good time management skills 
• Strong communications skills 
• High attention to detail 
• A team mentality 

What's in it for you?

• Flexible shift times that fit in around uni and other life commitments. 
• Be part of a purpose-driven organisation making a real impact on sustainability and local communities across Australia. 
• One work from home shift per week, once training is completed.
• Be a part of a diverse, tight-knit team who support each other.
• Strong development opportunities within a company that leads the market in clean loop recycling. Does this sound like you?! If so, we would love to hear from you! 

Does this sound like you?! If so, we would love to hear from you!

Find out more about TOMRA at: www.myTOMRA.com.au Facebook, Instagram, X, and LinkedIn