Online and Retail Account Manager

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. 

The Role
We are currently transforming the way we engage with our vet clinic customers by building a more dynamic, future-ready engagement model. As a result, we are now recruiting for the newly created role of Online & Retail Account Manager and we are flexible for you to be based out of either Brisbane (Northgate) or Sydney (Erskine Park).

This is an exciting opportunity to manage and grow a portfolio of online, eCommerce, and retail accounts, driving sustainable sales while carefully balancing profitability and long-term business success. You will play a key role in delivering sales growth across digital channels while ensuring commercial discipline and alignment to broader organisational goals. This role is well-suited to someone who enjoys combining relationship management with analytical thinking and commercial delivery.

Your responsibilities will include –

• Account management and growth – Build strong relationships and execute plans to grow key online and retail accounts
• Commercial performance & profitability – Deliver sustainable sales growth by tracking performance against revenue, margin, and KPI targets; monitor pricing, promotions, and discounting; and support analysis of promotional effectiveness
• Channel management & governance – Maintain healthy channel dynamics and proactively manage risks of cannibalisation and channel conflict
• Sales planning & execution – Develop and maintain account-level sales plans and forecasts
• Partner with marketing, supply chain, and sales teams to execute initiatives effectively
• Support product launches, campaigns, and in-market activities
• Contribute to regular performance reviews and planning cycles

About You

Ideally you will display –

• 1–3 years’ experience in account management, inside sales, or commercial roles
• Understanding of eCommerce and retail sales environments (preferred)
• Strong commercial foundation with a proactive, analytical mindset and the ability to balance growth, margin, and strategic priorities
• Excellent communication and relationship management skills
• Commercial curiosity with a willingness to learn and develop
• Industry experience within animal health, human health, pharmaceutical, wholesale, or a similar sector with supply chain considerations

Why Join Us?

At Covetrus, we’re proud of our family friendly culture and respectful workplace. We embrace diversity in our workforce and encourage applications from like-minded persons from all walks of life. Covetrus team members are eligible to access a suite of fantastic benefits, to help them look after themselves, their family and their beloved pets. These include – 

• Generous discounts on our range of animal health food & enrichment products.
• Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
• Additional leave benefits – annual birthday leave, paid parental leave, & the option to purchase additional leave.
• Flexible hybrid work options & dog-friendly offices (select roles and locations).
• Free 24/7 access to our Employee Assistance Program.
• Reward & recognition through our bi-annual Values Awards and our Service Anniversary Awards.
• Professional development through our Leadership Development & Emerging Leadership courses.
• Access to annual flu vaccinations.
• Annual volunteer days.

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.