Technical Support Assistant-SITECH

Job Summary

• Provide first and second-line support for hardware, software, and network issues.
• Support the deployment and configuration of business applications and system updates.

Accountabilities

• Manage user accounts, permissions, and system access through Active Directory or equivalent platforms.
• Monitor system performance and ensure network connectivity and security compliance.
• Perform installation control and version management for software and systems.
• Maintain and update IT asset inventory (hardware, software licenses, network equipment, etc.).
• Document technical procedures, incident resolutions, and configuration standards.
• Support new hardware and software rollouts and coordinate with vendors for technical repair
• Ensure data backups and recovery processes are properly implemented and tested.
• Provide technical orientation and training for end users on new systems or updates.

Knowledge, Skills and Aptitude

Key Interactions

Key Internal Contacts

• Operations Manager - Regular interaction to discuss issues related to Operations and administrative tasks

Key External Contacts

• Customer - Delivery high quality of service and satisfaction to customers

Supervisor/ Manager

• Sales Manager

Direct Reports

• N/A