Customer Service Professional II - macOS

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional II – macOS who is responsible for providing intermediate to advanced technical support for Apple macOS-based systems within an enterprise environment. This role supports end users by troubleshooting hardware, software, and operating system issues, ensuring timely resolution of service requests, and maintaining high levels of customer satisfaction.

 

The position serves as a Tier 2-3 support resource, handling escalated issues from Tier 1-2 support and contributing to the stability, security, and performance of macOS endpoints.

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional II – macOS who is responsible for providing intermediate to advanced technical support for Apple macOS-based systems within an enterprise environment. This role supports end users by troubleshooting hardware, software, and operating system issues, ensuring timely resolution of service requests, and maintaining high levels of customer satisfaction.

 

The position serves as a Tier 2-3 support resource, handling escalated issues from Tier 1-2 support and contributing to the stability, security, and performance of macOS endpoints.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].