Contact Center Agent - Bilingual, Spanish-Speaking

As an Access Management Agent (Contact Center Agent), you will serve as the first point of care for patients and referral partners, delivering an exceptional, warm, and empathetic experience on every interaction. Working in a medium to high-volume, queue-based call center, you will follow ATI’s referral intake workflows to schedule appointments, accurately document accounts, complete follow-up work, and collaborate with internal partners.  Success is measured through call center KPIs (quality, schedule adherence, productivity, accuracy, and conversion).   This is a remote role that requires high engagement, self-discipline, and consistent availability in a real-time, queue-based environment....