Guest Experience Agent (Seasonal 2026)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the Role

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly motivated Guest Experience Agent for Season 2026 to join our Guest Experience team.

This role is essential in creating personalized and memorable experiences for our guests, ensuring every stay is seamless, thoughtful, and tailored to individual preferences. You will act as a key point of contact for VIP, special attention, and extended-stay guests, delivering exceptional hospitality before, during, and after their stay.

What You Will Do

• Communicate with VIP guests prior to arrival through email and FS Chat to collect preferences and assist with any requests.
• Prepare for guest arrivals, conduct greetings, room escorts, and in-room orientations.
• Perform daily VIP room inspections to ensure amenities, welcome cards, and special touches are perfectly arranged.
• Maintain accurate guest profiles and preferences in Golden and document all relevant information in OPERA using traces.
• Personally welcome and assist VIP, special attention, and extended-stay guests throughout their stay.
• Engage with guests around the property to collect feedback and ensure exceptional comfort and satisfaction.
• Handle guest requests, opportunities, and complaints with professionalism, efficiency, and personalized care.
• Coordinate with operational departments to ensure seamless guest experiences and follow up on feedback.
• Maintain strong knowledge of hotel facilities, services, outlets, events, and local recommendations.
• Conduct courtesy calls and personalized farewells for departing guests.
• Support operational departments during busy periods as required.
• Ensure all guest interactions reflect the highest luxury hospitality standards and Four Seasons culture.

What You Bring

• A High School Diploma or equivalent is required.
• Applicants must have a European Passport or legal right to work in Greece.
• Fluency in English is essential; Greek is an advantage.
• Previous experience in Guest Relations, Front Office, Concierge, or luxury hospitality is preferred.
• Strong communication and interpersonal skills with a guest-centric mindset.
• Excellent organizational skills and attention to detail.
• Ability to multitask and remain calm in a fast-paced luxury environment.
• Passion for delivering personalized and memorable guest experiences.

What We Offer

• Competitive Salary & Benefits Package
• Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
• Ticket Restaurant allowance of €100/month
• Complimentary nights at Four Seasons Hotels & Resorts worldwide
• Employee Recognition Program
• Global Travel opportunities through Task Forces and Transfers
• Access to Four Seasons global Training & Development programs

Schedule & Hours

Summer Seasonal Position – 5 working days per week, 2 days off. Schedule may vary weekly based on operational needs.

If you are passionate about delivering exceptional guest experiences and want to be part of a world-class luxury hospitality team, we would love to hear from you.