Territory Service Manager

Key Responsibilities:

• Contributes to a to Maintenance leadership team by accomplishing related results as needed.
  • Aids the Senior Maintenance Manager by initiating, coordinating and enforcing program, operation policies and procedures. 
  • Ensures maintenance work is performed according to company standards by inspecting it to ensure quality and cost effectiveness.
  • Must adopt and emulate the core principles of the company’s mission and lead by example with a positive and professional attitude
• On call 24/7 for maintenance emergency coordination – On call status is primarily handled via email and phone communication and does not require physical presence for on-call status except in cases of total loss / Act-of-God emergencies
• Responsible for aiding the Senior Maintenance Manager to responsibly manage the overall Repair & Maintenance Annual Departmental budget primarily through enforcement of good spending practices through estimate approvals and including monthly investigation, reporting and relocation of costs, as needed.  Occasional assistance in budget explanations may be required as need by the Senior Maintenance Manager but is not a primary function of the job.
• Executes all aspects of building project management from start to finish, including securing & quoting vendor bids, proper requests for capital funding, project approval & execution, follow-up, and invoicing review & approval.
• Identifies current and future maintenance requirements and costs by coordinating with management, production personnel, tradesmen, and technicians.
• Completes maintenance operational requirements by scheduling and assigning employees, negotiating & hiring contractors, and following up on work results
• Verifies and codes all maintenance invoices and approves invoices within authorized spending limits – seeks approval in cases above said limit
• Manages multiple warehouse/storage facilities and all company assets within
• Leads a team of 4-10 Field Technicians, who are dispatched and managed remotely, to repair, maintain, and improve store facilities & store interior/exterior image.
  • Actively seeks to improve/maintain employee morale and maintains an “open-door” policy with employees. 
  • Improve efficiency of Facilities Team processes by evaluating system results, recommending new systems, policies, and procedures; Executes revisions for the same.
  • Maintains continuity of local work teams by communicating actions, irregularities and continuing needs.
  • Increases employee effectiveness through recruiting, interviewing, selecting, orienting and training of staff.
  • Communicates department and company expectations, values, strategies and objectives to field staff; coaches, counsels, and teaches employees; plans, monitors and appraises job results.
  • Executes administrative actions, mentorship and employee coaching as needed
• Must learn and master Nuvolo – CK’s AI-powered, multi-use Facilities Management software to operate as a back-end support user.  Functions required to learn include but are not limited to:
  • Asset onboarding, management & upkeep for continued accuracy of information and live-tracking of company assets
  • Dispatching protocols including manual operation and AI-training to ensure proper operation of day-to-day maintenance operations
  • Updating data for accuracy within Nuvolo to ensure maximum efficiency.

Qualifications:

• 3-5 years C-Store & commercial building maintenance management of staff and facilities experience or 5-10 years in general maintenance management of staff and facilities is required.
• Knowledge & Familiarity with the following software or a professional-use equivalent version.
  • Microsoft Outlook / Microsoft Teams / Microsoft Office 365 (Word, Excel, PowerPoint, Publisher).  ***Skills/proficiency tests will be required during the interview process***
  • Nuvolo IWMS or other ticketing/call-center dispatching software.
  • Nuvolo IWMS or other asset management software.
• Excellent communication and presentation skills.
  • An ambassador of the Heartland Maintenance Team needs the ability to communicate to and with store associates, support-staff colleagues, vendors, service providers, and other external stakeholders in a professional manner that is consistent with the company’s needs.
  • Team player who is willing to work with and network among staff in job tiers ranging from store associates to senior corporate management and global project leads
  • Partnership with BU Leadership and local store/field staff is crucial to the success of a TSM and the Heartland Division
• Able to work in a fast-paced environment with multiple, changing priorities.
• Ability to work independently, often remotely & on-site and prioritize own workload.
• Ability to frequently move or transport items weighing 50 lbs. or more.
• Ability to travel in a company provided truck for extended periods and satisfy company requirements for operation of the same:
  • 65-70% of the job is in stores and actively spent managing the field team
  • 40+ nights/year in company-provided hotels to accommodate field obligations (meals while traveling away from home are eligible for reimbursement up to the per diem amount)
  • Company provides vehicle, all fuel, insurance and maintenance/rental vehicle cost

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time with or without notice.

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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