Crew Experience Specialist

Summary

We’re looking for a highly organized, proactive, and people-focused individual who thrives on bringing ideas to life to support the delivery of the Best Gig Ever for our Crew — with a primary focus on shoreside and support across the fleet.

This role plays a critical part in bringing Crew Experience to life through strong execution and coordination. You’ll support events, programs, and key initiatives — ensuring the details are handled, timelines stay on track, and everything shows up seamlessly and on-brand.

Working closely with the Senior Manager, Crew Experience and in partnership with the Fleet Crew Engagement & Communications Manager, you’ll help ensure a connected and consistent experience across ship and shore.

This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.

Essential Responsibilities

Shoreside Crew Experience & Events

• Support the planning and execution of shoreside Crew events, activations, and engagement moments (celebrations, wellbeing, recognition, onboarding, etc.)

• Coordinate logistics, including vendor communication, ordering, setup, execution support, and breakdown

• Ensure all experiences are delivered smoothly and reflect the Virgin Voyages brand and culture

• Identify opportunities to enhance day-to-day shoreside Crew experience through thoughtful execution

Crew Experience Projects & Program Support

• Support the delivery of key Crew Experience initiatives, including projects such as the Crew engagement survey and other feedback programs

• Assist with the coordination of timelines, logistics, and stakeholder inputs to keep projects on track

• Conduct research and gather information to support new initiatives or enhancements

• Track actions, follow-ups, and deliverables to ensure progress and completion

Crew Champions & Feedback Coordination

• Support the coordination of the shoreside Crew Champions program, including scheduling, communications, and meeting logistics

• Help gather, organize, and document Crew feedback and insights

• Assist in ensuring follow-ups and updates are communicated back to Crew

Crew Experience Inbox & Communication Support

• Manage and respond to the Crew Experience inbox, ensuring timely, helpful, and consistent communication with Crew

• Escalate themes, questions, or issues as needed to the broader Crew Experience team

Recognition & Program Support

• Support the execution of Crew recognition programs and key moments (birthdays, anniversaries, celebrations, etc.)

• Assist in maintaining program cadence, materials, and logistics

• Help bring recognition initiatives to life through consistent, thoughtful delivery

Operations & Logistics

• Own purchasing, ordering, and inventory of materials, swag, and supplies for Crew Experience initiatives (ship and shore)

• Coordinate vendor sourcing, shipping logistics, and deliveries globally

• Support budget tracking and expense reporting

• Ensure materials and resources are delivered accurately and on time

Fleet Support & Collaboration

• Partner with the Fleet Crew Engagement & Communications Manager to support fleet-wide initiatives as needed

• Assist in preparing materials, shipments, or resources for shipboard teams

• Provide coordination support to shipboard Crew Engagement Managers when required

What We’re Looking For

• 1-2 years of experience in employee engagement, events, internal operations, office management, or similar

• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously

• Strong communication and coordination skills

• Experience with content creation tools (Canva, Adobe, etc.) is a plus

• A proactive, solution-oriented mindset with a strong bias for action

• Strong interpersonal skills and ability to build relationships across teams

• Comfortable working in a fast-paced, dynamic environment

• Experience in hospitality, travel, or people-focused industries is a plus

• Willing to travel up to 30% of the time

What Matters to Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.

Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means.