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Job Description
Summary of Responsibilities:
- To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
- Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
- Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.
- Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
- Assume responsibility for quality of data processed.
- All other duties as needed or assigned.
Qualifications (Minimum Required):
- Must be a Licensed Healthcare professional e.g. Nurse, Pharmacist, PT, Medtech, Radtech
- 1 year or more of voice call center experience
- Experience working in US healthcare call center accounts
- Comfortable working night shift and hybrid work setup in Greenhills, San Juan
Learn more about our EEO & Accommodations request here.