Service Desk Technician I
Job Description
Where Performance Meets Purpose
Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.
What You Will Be Doing
The Service Desk Technician I serves as a trusted first point of contact for associates, delivering responsive and reliable technical support across a wide range of systems and applications. In this role, you will manage incoming incidents and service requests via phone and email, ensuring timely resolution within defined service levels while providing clear, courteous communication. Leveraging strong problem-solving skills, you will document, prioritize, and track issues through resolution, escalating when necessary and continuously seeking opportunities to improve processes and prevent recurring problems. You will support system access requests, software installations, and application configuration, while maintaining accurate documentation and enhancing your technical expertise. This position plays a vital role in driving associate satisfaction, operational efficiency, and the ongoing improvement of IT service delivery.
What You Bring
High school diploma required
2+ years of experience in a computing environment required
Strong customer service and communication skills
Ability to develop technical troubleshooting capabilities
Effective multitasking with strong prioritization and time management skills
Experience with Microsoft Windows and Microsoft Office required
Our Commitment to You
At Acushnet Company, we are committed to helping our associates thrive both personally and professionally. From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs. Enjoy the advantages of paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more.
Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts.
Additionally, you'll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store. At Acushnet Company, your performance has purpose, and we're here to support you every step of the way.
Ready to Make an Impact?
Join us at Acushnet Company and be part of a team that values excellence and innovation.
Can you describe a time when you handled a difficult technical support request from a user? How did you communicate the issue and resolution to ensure a positive experience?
Tell us about a situation where you had multiple support requests at the same time. How did you prioritize your work, and what steps did you take to efficiently troubleshoot and resolve the issues?
EEO and Additional Statements
Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled.
Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.
Acushnet Company participates is E-Verify. Please click here for more details.