Job Description
About McAsphalt
McAsphalt is the industry leader in Canada specializing in asphalt products and services. Founded in 1970 by Leo McArthur and John Carrick, the company has since grown to over 500 employees spanning 26 terminals across Canada. McAsphalt offers a wide range of asphalt products, including emulsions, cutbacks, polymer-modified, performance-graded, and roofing, and specialized transportation of those products by rail, land and water. Additionally, McAsphalt provides comprehensive services and technology solutions, encompassing paving, testing, research and development, engineering, and consulting.
Position Summary
The Operations Manager is responsible for the effective management and optimal deployment of tractor and trailer assets within the company fleet, ensuring the safe and efficient delivery of logistics services to production plants and customers across the assigned region.
This role provides leadership to dispatchers and drivers, working in close collaboration with Customer Service Representatives (CSRs), Safety Specialists, and Maintenance Managers to ensure transportation operations are safe, reliable, efficient, and cost-effective.
The Operations Manager contributes directly to business performance, with success measured through key performance indicators (KPIs) related to customer satisfaction, regulatory compliance, safety performance, and cost per ton-mile delivered.
Reporting Structure
The Operations Manager exercises direct supervision over company drivers and dispatch personnel within the region and provides indirect oversight of third-party contractors and transportation-related vendor relationships.
The Operations Manager reports directly to the National Trucking Manager
Key Responsibilities
- Provide day-to-day leadership and supervision of dispatchers and drivers.
- Direct and coordinate fleet dispatch, routing, and positioning to optimize service delivery.
- Oversee fleet maintenance planning and collaborate with the maintenance team to ensure equipment availability.
- Ensure consistent enforcement of company policies, procedures, and operational standards.
- Monitor operations to ensure compliance with internal policies, safety standards, and all applicable regulatory requirements.
- Promote a strong safety culture by conducting safety audits, leading weekly / monthly safety meetings, and engaging employees through regular one-on-one discussions.
- Support incident investigations in collaboration with the safety team and external agencies to identify root causes and implement corrective actions.
- Maintain effective communication with internal stakeholders and external partners, including customers, contractors, and vendors.
- Ensure compliance with all organizational and regulatory requirements governing transportation operations.
- Maintain accurate and up-to-date vehicle registration and fleet records within designated systems.
- Support capital expenditure (CapEx) planning by contributing to equipment business cases and procurement recommendations.
- Oversee service delivery performance, including the review and approval of demurrage charges.
- Coordinate and ensure completion of required driver training programs in collaboration with safety and dispatch teams.
- Respond to and support emergency situations involving driver or fleet incidents.
- Forecast transportation volumes and equipment requirements on a weekly, monthly, and annual basis, supporting business planning processes.
- Participate in internal and external audits and support the implementation of audit recommendations.
- Review monthly performance results and communicate risks and opportunities to the Regional Manager, including budget variances and revenue trends.
Qualifications
- 3–4 years of management or supervisory experience in a related field.
- Minimum 5 years of experience in transportation, logistics, or dispatch operations.
- Strong knowledge of applicable provincial and federal transportation regulations, including hours of service, Transportation of Dangerous Goods (TDG), and cross-border compliance requirements.
- Experience with cross-border operations, including customs and clearance protocols.
- Demonstrated strengths in communication, problem-solving, conflict resolution, and team leadership.
- Experience managing diverse teams, including employees and contractors.
- Proficiency with fleet management, dispatch, and logistics systems; experience with JD Edwards is considered an asset.
- Demonstrated ability to leverage technology to improve operational efficiency.
The MCA Advantage
SAFETY is not a priority, it's a VALUE at McAsphalt. Priorities can change by the minute; our values are set in stone! All of our employees are living the Goal Zero when it comes to safety. Not only do we provide you with the right PPE, we train you on all aspects of your job so you go home safe EVERYDAY! We have a full suite of health and dental BENEFITS and we match 100% of your contribution to your PENSION! We are present coast-to-coast in Canada and are part of the Colas Company family worldwide. We have exponential growth OPPORTUNITIES – just tell us where you want to go. We SUPPORT our employees and their families, in good and bad times, with our Employee Family Assistance Program. Accessible 24/7! Free and confidential – counselling for mental health, financial support, legal consultation, and more. We love to have FUN at work and work together to get the job done.
Please visit our website to learn more!
www.mcasphalt.com
At McAsphalt we work together to build a diverse, equitable, and inclusive culture that encourages, supports, and celebrates the voices of our employees.
How to Apply
Interested candidates are asked to apply immediately by responding directly to this job posting by sending a copy of your resume and cover letter for this position.
Recruiter
Leah McCallum
We thank all applicants for their interest, however, only those applicants selected for interviews will be contacted.
Application Deadline
Position will remain open until a suitable candidate is selected