Spa Supervisor

  Overview:  This Supervisor position requires you to wear many hats throughout the spa while being able to pivot as needed.  You will train and work directly with the Spa leadership team to help oversee a large team, personally assisting and guiding wherever possible and you may be the first point of communication with the team members in terms of helping to solve problems with creative solutions as issues arise.  Some regular duties include keeping track of all backbar inventory stock, placing orders as needed, logging/tracking incoming shipments and organization of our product dispensary area.  You will be trained to learn and master our spa booking system and be able to effectively greet and assist guests through every aspect of their journey with us, also including, the initial booking, to checking out and closing a sale to performing refunds and guest recovery tasks. You will perform all tasks in an efficient, courteous, and professional manner, always setting a positive example for the Spa team.  In addition, this role requires the Supervisor to lend support to our guests and team, ensuring guest satisfaction, understanding proper technical skills, having strong Spa operations and product knowledge, as well as a strong understanding of safety and security procedures.       Responsibilities:  General knowledge and experience leading all facets of Spa operations while working effectively with other departments within the resort as a team player.   Superb hospitality skills with a kind/outgoing approach with the ability to mentor and train others.   Lead by example, providing the Spa and Salon team with positive daily support in coordination with the Manager and Director of Spa.   In-depth knowledge of all spa offerings: services, product knowledge, packages, and programs. With the ability to encourage and excite the team toward increased retail sales.   Continuous awareness of daily operations for team, guest, and facility, following through to address concerns immediately through empowerment and communicating to the appropriate persons for assistance.   A mind for process improvement and organizational management.    Perform and guide Spa Front Desk and Locker Room teams through daily spa and salon tasks, which may include a daily morning huddle, balancing the schedule, financial transactions, shift opening and closing procedures, and maintaining and communicating with the larger Spa team, always meeting Omni PGA Mokara Spa audit standards.   Proactively communicating with leadership, innovative ideas and any areas that may require restructuring or change for improvement with a positive and helpful approach.   Provide on-going training to increase staff knowledge and guest interaction standards and monthly team audits, in coordination with the Manager and Director of Spa.   Assist with the planning of monthly spa team meetings.   Oversee and contribute to spa communications regarding spa and hotel interdepartmental information by maintaining breakroom communication board, posting provider schedules, managing praise and on-going communication, new procedures, and updates. You will also need to be comfortable communicating and presenting in front of the entire spa team.    You will be the main point of communication between vendors and the purchasing department regarding missing or late shipments and reporting shipments received.     Qualifications:  At least 1 Year of experience as a Spa Supervisor   Flexibility with schedule with weekend and day/evening shift work required   Excellent organizational skills   A keen eye for detail and on-going process improvement    Self-Motivated quick learner   Strong Communicator who is positive and enjoys contributing